Head of Operations **URGENT**

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.Key Performance IndicatorsCustomer Satisfaction & RetentionTechnician RetentionTechnician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)Team Safety PerformanceRoute CompletionBranch Schedule EfficiencySales GrowthService Cost Control (fleet maintenance, materials & supplies, hourly time management)Principal Duties and ResponsibilitiesOversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retentionRecruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levelsReview and evaluate ongoing technician performance (via ride-a-longs and audits)Respond diligently and compassionately to customer concernsEnsure overall service quality to maximize customer retentionFill in periodically on customer appointments to help close any temporary staffing gapsMonitor branch scheduling and ensure customer appointments are completed efficiently and effectivelyEnsure safety standards are met or exceeded and that all operations are in regulatory complianceMonitor and maintain inventory levels of pest / termite control and home services productsCANDIDATE SUMMARYRequired QualificationsKnowledge, Skills & AbilitiesAdept at problem solving and identifying practical solutionsAbility to effectively lead and motivate othersGood aptitude for basic/intermediate math, for calculations related to sales/serviceStrong communication skills (verbal, written, presenting)Ability to build rapport easily and establish trust with customers and employeesMinimum Education Level/CertificationsHigh school diploma (or GED)Maintain licenses/certificates as required by federal, state, and/or local regulationsMaintain valid driver’s licensePhysical Demands/Environmental ConditionsMoving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objectsSitting, climbing, balancing, stooping, kneeling, crouching, and crawlingWorking in damp and/or dusty locations, confined spaces, narrow aisles, or passagewaysGoing up and down stairs, ladders, scaffolding, ramps, and polesOperating a motor vehicle safelyEnsuring vehicle and other equipment is maintained and kept cleanWearing personal protective equipment, including OSHA-compliant respiratorsHaving healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reachAbility to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak seasonTravel RequirementTravel up to 100% of time within assigned territory(s)Why Choose Us?We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.Professional and Personal GrowthMultiple avenues to grow your careerTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)Health and WellnessHealth benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Savings and Retirement401(k) retirement plan with company-matching contributionsWork-Life BalanceVacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityWe are looking for individuals who want to make a difference where our customers live and work. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

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