Head of Programme Management

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. VOALA offers competitive medical, dental, vision and retirement benefits

The Program Manager I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.

Intake, assessments, service planning, service delivery, and goal attainment

Training, supervision, and problem-solving for difficult cases

Meeting grant objectives, adhering to grant guidelines

Provides quality service to clients with rental issues.

Monitor program compliance to VOALA policies and required procedures; Effectively communicates project expectations to team members

Coordinate outreach and collaboration efforts with community partners and landlords

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

Services for this position must be provided on-site . As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.

OPERATIONS: Responsible for day-to-day service delivery efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; MONITORING AND MEASUREMENT: Collaborates with other service providers to link various programs to community resources and supportive services.

ADMINISTRATION: Keep comprehensive records of compliance with Funder and Regulatory requirements.

TRAINING AND MENTORING: Responsible for service team’s development through: training, policy and procedure, structured supervision, and learning collaboratives

Community Outreach.

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)

Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision.

Minimum of 2 year of direct experience in Staff Management

Experience connecting clients to community and government resources

Experience serving the target community (veterans, homeless, at-risk youth, et cetera)

Knowledge about community resources

Experience with HMIS and other relevant databases used by partner service providers

Ability to work with people from various backgrounds and/or limited English capabilities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.