PT - Customer Service Ambassador

Retail Operations

Store Code: Store 00432 Front End (7210171)

Job Title: Self-Checkout Ambassador

Front End Reports

To: Customer Service Manager

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service.

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

Greet each customer and uses their name whenever possible

Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience

Respond timely to customer inquiries and self-checkout system notifications

Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item

Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction

When needed, assist in scanning the customer's order and provide instructions on payment

Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice

Avoid personal conversations with other associates when customers are present

Maintain alertness and call for assistance when needed to service customers per service standards

Engage and identify self-checkout customers needing assistance

Is courteous and helpful to other associates and customers

Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code

Report any self-checkout issues to the Customer Service Manager or MOD

Adhere to all company guidelines, policies and standard practices

Observe and correct all unsafe conditions that could cause associate or customer accidents

Notify QA of any cleaning issues or maintenance required on front end

Successfully complete computer-based training (CBT) and training aid courses

High school graduate or equivalent preferred

Effective communication and customer service skills

Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems required to perform job functions

Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

Use hands to frequently/continuously to operate a variety of equipment such as self - checkout or cash register

Have sufficient visual ability to check ID cards, checks, invoices and any other mobile handheld devices

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