Mortgage Loan Originator/Processor

Granite Bank is one of the fastest-growing banks in Minnesota! We’re a locally owned community bank, and we’re growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. Whether it’s expanding our product line or having fun company events, we’re prepared to adapt to an ever-changing industry while keeping our people first. Position Summ y:A Loan Processor at Granite Bank would be responsible for managing and processing loan applications from initiation to closing. This includes verifying applicant information, ensuring compliance with regulatory requirements, and facilitating communication between borrowers, loan officers, and underwriter

Key Responsibiliti es:Support complex administrative, customer support and operational processes on home loan applications, including owning communication with customers and third parties to obtain missing information and documentati

Deliver an outstanding customer service experience through regularly updating customers for a consistent, predictable experien

Ensure work performed is consistent with published policies and procedur

Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics, including meeting communication touchpoints, scheduled closing dates, and internal service level agreemen

Act as an escalation point for Loan Officers to resolve issues and provide guidance and traini

als Experie nce:5+ years of Loan Processing experience in a mortgage sett

Experience with proactive problem solving and resolving customer complai

data.Ability to navigate multiple computer screens while working on the p

Demonstrated comfort and success in voice-to-voice customer ser

Granite Bank is an Equal Opportunity Em ployerNote: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.