Part-Time Front Desk/Client Service Rep

Job Title : Client Access Representative

Employment Type : Part Time
We are seeking a dedicated, compassionate, and highly skilled healthcare professional to join our team as a Client Access Representative. Our Client Access Representatives are dedicated professionals whose primary focus is to ensure that every client's experience with us is seamless, effortless, and enjoyable. We are looking for individuals who are passionate about building genuine connections with customers and who take the time to understand their unique needs, goals, and challenges. Our Client Access Representative team provides personalized attention, expert knowledge, proactive problem-solving, seamless onboarding, and relationship building to facilitate smooth interactions between clients and our organization. They play a crucial role in streamlining processes, addressing concerns, and fostering enduring partnerships.

Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Mileage Reimbursement - Company paid for work functions requiring travel
• Serve as the first point of contact for clients, answering queries, resolving issues, and directing requests to appropriate teams.
• Address client complaints promptly and professionally, escalating unresolved issues to management if necessary.
• marketing, engineering) to align on client expectations and project progress.
• Monitor and analyze client data, generating reports to track performance metrics and identify growth opportunities.
• High School Diploma or GED
• Proven experience as a front desk representative, or relevant position
• Familiarity with office machines
• Knowledge of Microsoft Office
• Compassion, empathy, and a genuine desire to help others.

A Client Access Representative is responsible for performing complex/multiple clerical support functions within clinician office practices having a high volume of public contact with clients/patients. The Client Access Representative is responsible for providing excellent customer service while consistently meeting or exceeding the department goals and expectations. The Client Access Representative is responsible for the overall process of scheduling clients, collection of payment and maintaining current and updated client paperwork.
This process includes greeting the client, verifying all personal information (address, telephone, etc.), verifying method of payment, verifying insurance, collecting co-payment when applicable, entering necessary information into the computer system, and providing any requested information to clients.
Work with clients, families and/or staff in handling and resolving problems that occur during the course of visit.
Provide leadership with perception of clinician office practice services.
Request, prepare and ensure the completeness of the client health record.
Compare daily cash amounts against daily transactions in order to ensure that records balance.
Effectively utilize all appropriate applications of the Electronic Medical Records.
Answer phone system, handle and/or direct call to appropriate area; Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture.
Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
Participate in service monitors and quality improvement programs.
Use excellent guest relations skills in all interactions with clients, visitors and staff.
Perform additional duties and projects as assigned by leadership.
Must have strong customer service orientation skills.
Excellent typing skills and ability to work with a computer.
High school diploma or GED required.
Previous customer service experience preferred.
Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
All training requirements including Relias at the beginning of employment and annually thereafter.
Current driver's license, acceptable driving record and current auto insurance.

Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace.