Key Holder / Lead (Full Time, Retail, Sales, Merchandising)

Lead Sales (Key Holder), Full Time, New York City - West Elm
We hope you're interested in building a home with us. Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Lead, Sales (Key Holder) role
You will inspire customers to express themselves in their home. You will bring the brand to life for our customers by making it easy for them to discover products that best suit the way they entertain. You will drive sales by sparking connections and making lasting customers of the brand.

Create engaging experiences for customers by sharing expertise on enhancing your home

Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures

Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests

Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts

Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority

Proven ability to motivate and influence others through personal actions and examples

1-3 years retail sales experience with shift supervision experience preferred

1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required)

Must be able to be mobile on the sales floor for extended periods of time

while utilizing appropriate equipment and safety techniques

Full time associates are expected to have open availability to meet the needs of the business.

Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $22.00-$25.00 per hour.

A generous discount on all Williams-Sonoma, Inc. brands

A wellness program that supports your physical, financial and emotional health

Paid vacations and holidays (full-time)

Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Cross-brand and cross-functional career opportunities

Online learning opportunities through brand specific resources and WSI University

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

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