Referral Specialist ( Weekends)

Location 801 N Larkin Ave Suite 100,Joliet, IL, 60435,United States
Base Pay $35,000.00 - $55,000.00 / Year
Employee Type Non Exempt FT
Required Degree 4 Year Degree
Manage Others No

Contact Information
Email View email address on click.appcast.io

General Description
Inform families of childcare options, counsel them on high‑quality childcare, and generate a list of childcare providers tailored to individual family needs from the NACCRRware database. Provide enhanced referrals to clients receiving TANF. Follow up with families and complete data checks on client profiles. Participate in all aspects of the IDHS Child Care Assistance Program.

Duties and Responsibilities

Educate and counsel families on all child care options and emphasize the benefits of each option as it relates to the child’s developmental needs.

Incorporate ExceleRate Illinois into consumer education, ensuring families understand the importance of enrolling their children in high‑quality early learning programs.

Maintain an accurate client database in Naccrraware by completing data checks every quarter.

Provide enhanced referrals to families receiving TANF and work closely with the IDHS caseworkers to ensure the family’s needs are met and maintain the scheduled follow‑ups as needed.

Acts as a resource to families regarding referrals, determining individual family needs, and assisting with follow‑up services with families every 6 weeks.

Assess and determine family and provider eligibility for Child Care Assistance through the IDHS computer system and submit the necessary paperwork.

Enter all certificates in a timely and accurate manner.

Counsels parents, providers, and others on the IDHS Child Care Assistance policies, procedures, and case specifics by telephone, e‑mail, and in person.

Seek out and obtain at least 15 hours of professional development.

Participate and attend Child Care Resource & Referral’s fundraising and advocacy events.

Other duties as assigned.

Education and Experience Requirements

Bachelor’s Degree in Child Development, Early Childhood Education or related field.

Must possess strong written, verbal communication skills.

Ability to adapt quickly to change, detail oriented, has strong computer data entry and statistical analysis skills.

Ability to work cooperatively with individuals from various educational, socioeconomic, and cultural backgrounds (Bilingual/Spanish a plus).

Ability to travel locally and attend Agency related weekend and evening events.

May be required to carry, lift, or move equipment, materials, or supplies up to 40 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Summary

Provides a high degree of client, customer, and provider satisfaction with CCR&R programs and services.

Has strong working knowledge of CCR&R programs and IDHS policies and procedures.

Assigned paperwork is processed accurately and promptly.

Client and provider information is uploaded and maintained in CCMS and NACCRARE systems.

Data checks and follow‑ups are entered in Naccrraware promptly.

Maintains strong professional relationships with all CCR&R departments.

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