Head of Compliance Operations

Maximus is seeking a dynamic Operations Supervisor to support the Massachusetts Connector program. The Operations Supervisor will lead operational teams responsible for member transaction processing and service request resolution while ensuring compliance with applicable regulations and organizational policies. Acting as a key point of contact for client operational matters, this role is accountable for meeting service-level commitments, maintaining high-quality standards, and fostering a culture of performance and accountability. The successful candidate will also recruit, develop, and supervise Enrollment and Billing Operations Specialists to support program success.Monitor employee performance for compliance with established protocol (SLA).Minimum Requirements'- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.A minimum of 3 years of experience in operations or customer service function in a leadership role.Previous operations and supervisory experience with background in billing or processing financial transactions.Excellent customer service, organizational, interpersonal, written and verbal communication skills, as well as computer proficiency.Experience with state-based marketplace, health plan or carrier operations.Home Office RequirementsInternet speed of 25mbps or higher required (you can test this by going to to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.