Instructional Design Professional Job

At Fundbox, we are dedicated to supporting small businesses through fast and incredibly intuitive access to working capital. With our embedded technology solutions, we’ve cultivated deep partnerships with industry-leading software to give small businesses financial agility and peace of mind. We need outstanding people to help us achieve our goals. This role is responsible for designing, developing, and maintaining engaging, impactful training content for our phenomenal Customer Facing (CX) organization. You'll partner with CX Leadership, the CX Trainer, and other stakeholders to keep the training curriculum relevant and accurate, incorporating feedback and performance data as the program evolves. You'll also help shape how our team uses AI tools to design and produce learning content more quickly and effectively, without sacrificing quality or instructional rigor

2+ years of experience in a role similar to an instructional designer, with outcomes in digital media production, instructional materials, course design, curriculum design, and/or eLearning

Experience with Learning Management Systems and proficiency with standard e-learning tools such as Articulate Storyline 360 and Adobe Creative Cloud

Deep knowledge of instructional design standards and learning principles

Excellent writing skills and a creative approach to design

Strong attention to detail, including editing and proofreading

Hands-on experience using generative AI platforms (e.g., ChatGPT, Claude, Gemini, or similar) to draft scripts, build outlines, generate assessments, and rapidly create functional prototypes, along with the judgment to critically evaluate, fact-check, and refine AI-generated output

Ability to match effective learning methodologies to specific training needs

Basic understanding of learning analytics/metrics and how to use data to inform design decisions

Ability to adapt style and creative direction based on team feedback

An innovative, creative self-starter who takes initiative and owns end-to-end deliverables in a fast-paced environment with shifting requirements

Ability to reprioritize based on business needs and manage multiple concurrent projects

Bachelor's degree or equivalent experience

This role uses generative AI as a core part of the design workflow. Draft scripts, storyboards, and course outlines from raw source material (PRDs, meeting notes, SME interviews) using tools like ChatGPT, Claude, or Gemini

Rapidly prototype course concepts and interactive elements to test structure and flow with stakeholders before full production

Summarize dense source documents (PRDs, UX flows, policy docs) into digestible learner-facing content

Use AI-assisted voiceover, video, avatar, or image-generation tools to speed up multimedia production, where available

Write and refine prompts iteratively to get consistent, higher-quality output (basic prompt engineering)

Apply strong editorial judgment to fact-check, edit, and refine all AI-generated output — AI drafts the starting point, but final accuracy, tone, and instructional soundness are the designer's responsibility

Pilot and evaluate new AI or learning-technology tools as they emerge, and recommend adoption where they improve speed, quality, or learner experience

Mastery of foundational frameworks like the ADDIE Model, SAM, and/or other adult learning theories

Experience with Salesforce, Guru, Jira, and Confluence

Experience with AI-assisted video, audio, or avatar-generation tools (e.g., Basic prompt engineering skills for consistently generating high-quality AI outputs

Experience with project management tools for tracking L&D deliverables

Define learning objectives based on requirements, using sound instructional design expertise

Collaborate with cross-functional teams, the CX Trainer, and CX Leadership to determine and build appropriate training solutions, materials, and media

Support a variety of L&D programs, including new hire onboarding and ad-hoc training materials as needed for various departments

In collaboration with the CX Trainer, maintain the Learning Management System and content system

Attend and/or observe training sessions to reinforce adoption of best practices and identify areas for improvement

Build a strong foundation of product and process knowledge by reviewing key materials—such as PRDs, Figma designs, and UX flows to guide the creation of highly relevant, accurate, and impactful content for our users

Use generative AI tools throughout the design process (drafting scripts and outlines, prototyping, generating assessment questions, producing voiceover/video assets) while applying strong editorial judgment to fact-check, edit, and align AI-assisted output with brand voice and instructional standards

Evaluate new AI and learning technology tools as they emerge, recommending ones that could improve content quality, production speed, or learner experience

Ensure content is accessible and inclusive, following accessibility standards (e.g., Stay current on emerging trends and technologies in learning solutions development and instructional design

Maintain core assets to ensure they stay up to date

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