REMOTE Network Support Tech

Network Specialist
NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. We are looking for a Network Specialist to help design, implement, maintain and support NISC member networks. This position will be part of the Networking Infrastructure team that is responsible for designing and developing scalable, maintainable, and highly available network architectures for NISC member owners. Hybrid (after an initial training period) from our Lake St. Louis, MO office location

Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose
Provide installation, support, and maintenance of general internal and Member network infrastructure
Troubleshoot and resolve general network hardware and network related problems
Provide superior customer support to internal and external customers
Support customers in all aspects of networking including troubleshooting, training, and ongoing support
Monitor availability, performance, and security of network systems
Deliver installation and support of Member networking infrastructure
Participate in the staging, installation, configuration, and training for customer equipment both onsite and remotely
Provide support to Members via NISC ACD (Automated Call Distribution), Service Center ticketing system and email
Participate in creating and maintaining technical documentation, including inventories of hardware, software, and network mapping
Participate in developing and delivering training
Perform work duties outside of regular business hours, on an as needed basis, including a rotating after-hours on-call schedule, to meet internal and/or customer needs.
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
Moderate level knowledge of Linux and Windows operating systems

• Moderate level knowledge of network technologies including Aruba Switching & Wireless
• Working level knowledge of setup and support of TCP/IP networks
• Basic level presentation and training skills
• Excellent telephone etiquette and an ability to deal effectively with Members/customers
• Ability to travel as often as necessary to meet the goals and objectives of the position

Associate's degree in a technology-related field.
Industry recognized certification such as SNSP or SNSA, CCNA, Linux, or Network+ preferred
Experience with Network Switching infrastructure, Wireless infrastructure, and firewalls is desired
They are regularly required to remain stationary, move about, and operate computer keyboards or office equipment.