Head of Operations & Business Management

We are currently seeking qualified candidates to fill the role of a Operations Director for AI server repair.

Provide strategic leadership and overall operational direction for an AI server repair and reverse logistics facility.

Drive a culture of safety, quality, operational excellence, and continuous improvement while ensuring compliance with all regulatory, environmental, and customer-specific requirements.

Maintain full Profit and Loss (P&L) responsibility, including budgeting, forecasting, labor management, capital planning, productivity improvements, and cost optimization.

Establish and monitor key performance indicators (KPIs) including throughput, turnaround time, first-pass yield, repair quality, inventory accuracy, customer satisfaction, labor efficiency, and operating margin.

Develop and execute operational strategies that support rapid business growth, increased production capacity, and evolving customer requirements.

Serve as the operational liaison with customer leadership, conducting regular business reviews, resolving escalated issues, and identifying opportunities to expand services and improve customer satisfaction.

Partner closely with Engineering, Supply Chain, Quality, Finance, IT, Human Resources, and Facilities to ensure organizational alignment and effective resource planning.

Lead capacity planning, workforce planning, capital equipment investments, facility expansion projects, and operational readiness initiatives.

Champion Lean Manufacturing, Six Sigma, automation, and digital transformation initiatives to improve productivity, reduce waste, and enhance operational performance.

Ensure effective inventory management, material flow, asset accountability, and secure handling of high-value AI server components throughout the repair lifecycle.

Foster a culture of accountability, employee engagement, and continuous learning by mentoring leaders, developing succession plans, and building high-performing management teams.

Provide leadership during customer audits, business continuity events, and operational escalations.

Support strategic planning, new customer implementations, new product introductions (NPI), and expansion of repair capabilities.

Education, Training and Skills

Bachelor's degree in Engineering, Operations Management, Supply Chain or a related discipline required; MBA or other advanced degree preferred.

Minimum of fifteen (15) years of progressive leadership experience in manufacturing, electronics repair, high-technology operations, or industrial services.

Experience leading AI server, enterprise hardware, electronics manufacturing, data center infrastructure, or reverse logistics operations strongly preferred.

Demonstrated experience managing complex customer relationships, contractual service level agreements, and executive business reviews.

Proven success managing multi-million-dollar operating budgets and full P&L responsibility.

Strong strategic leadership with the ability to translate business objectives into operational execution.

Extensive experience implementing Lean Manufacturing, Six Sigma, continuous improvement, and operational excellence methodologies.

Strong financial acumen with demonstrated success improving profitability through productivity, quality, inventory optimization, and cost management.

Experience leading capacity planning, workforce planning, and operational scaling for rapidly growing businesses.

Excellent communication, negotiation, and customer relationship management skills.

Strong analytical and data-driven decision-making skills with experience using operational dashboards and KPI reporting.

Proficient with ERP, MES, warehouse management, and Microsoft Office applications.

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.

#