Head of IT Administration & Governance

Salary: $117,821.00 - $129,405.00 Annually
Location : Administration Building, 406 Craven Street, New Bern, NC
Job Type: Full-Time
Job Number: 10829
Department: Information Technology
Opening Date: 05/27/2026
Closing Date: Continuous
FLSA: Exempt

Primary Purpose
Performs complex executive, managerial, strategic, and professional work in planning, directing, securing, and managing the County's information technology systems, services, infrastructure, data resources, digital operations, and technology governance programs. The position provides leadership for technology strategy, cybersecurity, artificial intelligence and data governance, service delivery, budgeting, project management, vendor coordination, business continuity, and the effective use of technology to support County departments, employees, elected officials, and the public. Serves as a member of the county management team.
An employee in this class serves as the County's senior information technology leader and is responsible for directing the planning, development, security, implementation, operation, and continuous improvement of countywide technology systems and services. Work involves establishing technology strategy, governance, policies, standards, priorities, and service delivery practices to support County operations, public services, regulatory obligations, and organizational goals. The position provides leadership and oversight for information technology operations, cybersecurity, artificial intelligence and data governance, infrastructure, enterprise systems, digital services, business continuity, technology procurement, vendor management, and major technology initiatives. The employee works closely with the County Manager, department heads, elected officials, public safety partners, vendors, and other stakeholders to identify needs, manage risks, evaluate solutions, and ensure technology resources are secure, reliable, effective, and aligned with County priorities. The work requires considerable independent judgment, initiative, technical knowledge, leadership ability, and skill in communicating complex technology issues to technical and non-technical audiences. Supervises subordinate staff and oversees work of contractors and consultants. Work is performed under the general direction of the County Manager and is evaluated through conferences, reports, achievement of strategic goals, effectiveness of technology operations, security and risk management practices, project outcomes, service delivery, and responsiveness to County needs.
Essential Functions
Provides strategic leadership, direction, and oversight for the County's information technology systems, services, infrastructure, cybersecurity, data resources, digital operations, and technology governance programs. Identifies and acts upon organizational technology needs through communication, collaboration and engagement.
Develops, implements, and communicates technology strategies, policies, standards, projects, procurement plans, service delivery practices, and business continuity measures to support secure, reliable, and effective County operations.
Ensures all information systems and networks operate according to internal standards and applicable external standards, regulatory agencies, and legal requirements. Determines the impact changes in government regulations and mandates have on county information systems.
Prepares Information Technology Department capital and annual operating budgets and monitors expenditures; ensures fiscal responsibility and compliance with contracting and purchasing requirements. Drafts, reviews, and completes contracts for services, line-item transfers and budget amendments. Collaborates with departments to review and recommend IT-related budget requests. Manages vendor contracts.
Advises County leadership, departments, elected officials, and other stakeholders on technology needs, cybersecurity risks, responsible use of artificial intelligence, data governance, digital service delivery, and emerging technology trends.
Oversees technology operations, enterprise systems, broadband connectivity, user support, vendor and contract management, compliance requirements, disaster recovery, incident response, and the protection, availability, integrity, and confidentiality of County systems and data.
Leads, guides, and communicates infrastructure services status to organizational leadership.
Provides leadership and supervision for information technology staff. Interviews and recommends employees; completes employee evaluations; manages time off requests; and recommends departmental employees for merit increases and promotions. Sets department and program goals, prioritizes and assigns work, provides coaching and counseling, monitors performance; promotes customer service, collaboration, accountability, innovation, security awareness, professional development, and continuous improvement.
Serves as a strategic partner on the County Manager's Management Team. Provides leadership to county department heads, assists with general problem resolution, participates in the development of the overall county budget.
Prepares clear and concise documentation, summaries, reports, policies and other written materials such as monthly department reports and project status updates. Prepares and verbally presents information, as needed.
Organizes, prioritizes and manages a variety of projects and multiple tasks in an effective and timely manner; meets critical time deadlines.
Stays current on new technologies; provides direction on emerging technologies and technology challenges; provides strategic direction with technology solutions. Assists with selection and implementation of new technology.
Attends all Board of County Commissioner regular meetings and work sessions and oversees the production, recording and living streaming of meetings, as requested.
Additional Job Functions
Required to serve during times of disaster
Performs other duties as required.
Minimum Education and Experience
Graduation from an accredited college or university with a bachelor's degree in information technology, computer science, cybersecurity, information systems, public administration, business administration, or a related field, and at least seven years of progressively responsible information technology experience, including three years of supervisory or management experience, or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the position.
Special Requirements
Possession of a driver's license valid in North Carolina.
CJIS Certification Required.
Must be a Certified Government Chief Information Officer (CGCIO) or obtain within two years of employment.

Must reside in Craven County or establish and maintain residency in Craven County within eighteen (18) months of employment.
Additional Information
Knowledge, Skills, and Abilities
Thorough knowledge of information technology principles, practices, systems, infrastructure, hardware, cybersecurity, data management, digital services, and technology governance in a public-sector environment.
Thorough knowledge of cybersecurity risk management, incident response, business continuity, disaster recovery, access control, data protection, compliance requirements, and responsible use of emerging technologies, including artificial intelligence.
Considerable knowledge of technology planning, budgeting, procurement, project management, vendor management, contract administration, policy development, service delivery, and organizational change management.
Considerable knowledge of organization, functions and programs of County government; considerable knowledge of administrative, managerial and supervisory practices and techniques.
Ability to provide strategic leadership, plan and implement new or improved programs or services, supervise and develop staff, establish priorities, manage complex projects, evaluate technology needs, and align technology resources with County goals and operational requirements.
Ability to analyze complex technical, operational, security, and organizational issues; develop practical recommendations; communicate effectively with technical and non-technical audiences orally and in writing; and maintain effective working relationships with County leadership, departments, elected officials, vendors, partner agencies, and the public.
Ability to prioritize and organize multiple complex projects and to meet routine and annual deadlines independently; ability to work independently and to demonstrate critical thinking in problem solving and decision-making; ability to effectively resolve problems; ability to make routine and complex decisions independently in accordance with laws, regulations, and county policies.
Physical Requirements
This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and negligible amount of force constantly to move objects; work requires stooping, kneeling, crouching, crawling, standing, walking, pushing, pulling, lifting, grasping, fingering, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for depth and color perception, extensive reading, preparing and analyzing figures and written or computer data, operation of machines, visual inspections of computer parts and automated data, determining accuracy, neatness and thoroughness of work and observing general surroundings and activities; operates a computer terminal, performs mechanical tasks in the computer environment, the worker is not subject to adverse environmental conditions.
Craven County offers regular full-time employees a wide variety of employee benefits including:
Health Insurance
Health Insurance is provided by ACS Benefits Services and covers a wide variety of healthcare services. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own cost.
Dental Insurance
Dental Insurance is provided through the Delta Dental PPO and Delta Dental Premier network administered by ACS Benefits Services. It covers a percentage of basic to major dental procedures, including orthodontia for children. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own expense.
Life Insurance and AD&D
Craven County provides eligible employees with $10,000 life insurance and accidental dealth and dismemberment coverage through OneAmerica AUL. Employees have the option to purchase additional coverage and/or dependent coverage at their own expense.
Disability Insurance
Craven County provides eligible employees with $50.00 per week in disability insurance through OneAmerica AUL. Employees have the option to purchase additional disability insurance at their own cost.
North Carolina Local Governmental Employees' Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.
NC401k
Craven County contributes 2% of eligible employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 3%.

Annual Leave
Regular full-time employees earn annual leave based upon years of service. Eligible employees begin to accrue annual leave as soon as they start but must complete a six month probationary period before they are eligible to use annual leave.

• Less than two years of service earns 10 days per year.
• Two but less than five years of service earns 12 days per year.
• Five but less than 10 years of service earns 15 days per year.
• 10 but less than 20 years of service earns 18 days per year.
• 20 or more years of service earns 20 days per year.

Sick Leave
Regular full-time employees earn 3.69 hours of sick leave per pay period. Craven County accepts eligible sick leave from the State of North Carolina, any of its political subdivisions, any local government entity or authority, or municipality in North Carolina.
Paid Holidays
County employees receive 11-14 paid holidays annually. The Board of County Commissioners may adjust the holiday schedule as deemed necessary.
Longevity
Eligible employees earn $200 in longevity after five years of service by October 31 of the qualifying year. Longevity benefits increase $25 per year up to a maximum of $1,000.
Merit Program
Craven County offers a merit program. Up to 56% of eligible employees may receive a performance-based merit increase each year.
Supplemental Benefits
County employees are also offered a variety of supplemental benefits to select at their own expense such as Life Insurance, Vision Insurance, Flexible Spending Accounts, Critical Care policies, Cancer policies, Long-term Care policies, Hospitalization policies, 457b Deferred Compensation Plan and Aflac.
Employee benefits are subject to change or may be contingent upon funding availability.
01

What role does IT play in county government operations?
02

Why is it important to protect county government from cybersecurity attacks?
03

What are your thoughts about the use of generative AI in county government?
04

Please describe your experience, if any, working with Tyler Technologies ERP systems.
05

Are you willing to establish or maintain residency in Craven County within eighteen (18) months of employment?
Yes
No

Required Question