Head of Services - Support and Managed

Behind every successful donation is a team of dedicated professionals working together to ensure donors, families, and transplant recipients receive the highest level of care and support.

We are seeking an Organ Services Supervisor to help lead and develop the clinical professionals responsible for facilitating organ donation throughout our service area. This role combines leadership, mentoring, quality oversight, operational coordination, and clinical expertise to support exceptional donation outcomes and advance HonorBridge's life-saving mission.

If you're passionate about developing people, improving clinical performance, and helping teams navigate complex donation cases, this is an opportunity to make a meaningful impact on both donor families and patients awaiting transplant.

The Opportunity The Organ Services Supervisor partners closely with the Manager of Organ Services and the Vice President of Clinical Operations to provide leadership and support for Organ Donation Coordinators (ODCs).

In this role, you will help develop staff, oversee operational processes, monitor quality and performance metrics, support recruitment and onboarding efforts, and provide clinical guidance to ensure best practices in donor management and organ recovery. The Organ Services Supervisor serves as both a leader and a resource, helping teams perform at their highest level while fostering a culture of accountability, collaboration, learning, and excellence.

Includes weekend and overnight on-call responsibilities.

Provides up to six shifts of clinical or Administrator On Call (AOC) coverage per month.

Requires flexibility to support operational and staffing needs.

Provide leadership, mentorship, and support to Organ Donation Coordinators.

Partner with Learning & Development to identify educational needs and coordinate training opportunities.

Support employee development through coaching, performance feedback, and professional growth opportunities.

Participate in recruitment, interviewing, selection, goal-setting, and performance management activities.

Assist in managing daily Organ Services operations and staffing needs.

Support the preparation, administration, and management of departmental call schedules.

Maintain active involvement in donation operations through scheduled clinical or AOC coverage.

Quality & Performance Improvement

Assist with the development, monitoring, and evaluation of departmental performance metrics.

Conduct audits and monitor compliance with organizational policies, regulatory requirements, and industry standards.

Collect and analyze operational data to identify trends and improvement opportunities.

Participate in quality assurance initiatives and continuous improvement projects.

Help establish best practices that improve consistency, quality, and donation outcomes across the department.

Serve as a clinical resource and subject matter expert for Organ Donation Coordinators.

Support donor management and recovery activities through consultation and coaching.

Review medical records and donor documentation to ensure compliance and quality standards are met.

Maintain access to hospital electronic medical record systems and utilize available clinical information appropriately.

Partner with leaders across Clinical Operations, Learning & Development, Quality, and Hospital Services to support organizational goals.

Participate in operational planning, departmental initiatives, and organizational projects.

Perform other duties as assigned by the Manager of Organ Services or Vice President of Clinical Operations.

Bachelor's degree in Healthcare or a related field.

Minimum of one year of donor management experience within an Organ Procurement Organization (OPO).

Strong understanding of organ donation processes, donor management, and recovery operations.

Demonstrated knowledge of medical terminology.

Ability to manage stress and perform effectively in high-pressure situations.

Strong coaching, mentoring, and relationship-building skills.

Experience with quality improvement initiatives, auditing, or performance management.

Experience developing educational content, training programs, or competency-based learning.

Strong understanding of OPTN policies and regulatory requirements.

Experience with workforce scheduling and operational resource management.

As an Organ Services Supervisor, you'll play a critical role in developing the professionals who make donation possible. Through your leadership, coaching, and operational expertise, you'll help ensure every donation opportunity is managed with excellence while supporting the growth and success of the Organ Services team.

If you're energized by leadership, clinical operations, continuous improvement, and the opportunity to help save and heal lives through donation, HonorBridge offers a career with purpose and impact.

100% Company-Paid Employee Medical Premiums: Health Reimbursement Account (HRA): Helps reduce your medical deductible and out-of-pocket healthcare costs.

• Company-Paid Life Insurance & Long-Term Disability Insurance , plus voluntary Short-Term Disability Insurance.
• Up to 8% Employer Retirement Match after one year of employment.
• Generous Paid Time Off: Vacation and sick leave, 10 paid holidays, and 2 floating holidays.
• $Dental & Vision Insurance