Claims Liability Adjuster (Remote)

CSAA Insurance Group, a AAA Insurer Provided Pay Range

This range is provided by CSAA Insurance Group, a AAA Insurer. We, here at CSAA IG, are one of the top personal lines property and casualty insurance groups in the U.Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life’s uncertainties. We are actively hiring for a PIP Claims Specialist!

As a PIP Specialist, you will handle to conclusion moderately complex claims involving first‑party Personal Injury Protection (PIP) and Medical Pay claims. Our team handles claims in multiple states and may assist with FNOL calls, Claims Advisory Support and Casualty Support as needed.

Act as the owning adjuster when injury exposure is identified for the first party, for files with reserves up to policy limits.

Investigate, evaluate, and settle medical expense and Personal Injury Protection (PIP) claims.

Make coverage determinations and inform customers of the appropriate course of action.

Claims may involve additional suffixes such as income continuation and essential services.

A minimum of 1–2 years of claims experience.

Bachelor's degree in business, insurance, or a related field, or an equivalent combination of education and experience.

Required to obtain and/or maintain multiple Adjuster’s Licenses within the first 90 days of employment and/or job transfer, if applicable.

Prior experience handling PIP claims and first‑party medical coverage.

Capability to complete training and perform the job in a remote setting as required.

Flexibility to work any shift during operating hours of 5:30 a.m. to 7 p.m. in your time zone, which may include evenings and/or weekends.

Outstanding interpersonal skills and strong computer navigation abilities.

Solid understanding of insurance coverages.

Bilingual a plus.

willingness to have cameras when onboarding new team members, building relationships, etc.).

Fulfills business needs, which may include investing extra time, helping other teams, etc.

Believe in a mission focused on building a community of service, rooted in inclusion and belonging.

Commit to being there for our customers and employees.

Create a sense of purpose that serves the greater good through innovation.

We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Submit your application to be considered. If a reasonable accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

Please note we are hiring for this role remote anywhere in the United States, with the following exceptions: The national average hourly rate for this position is $27.55–$30.61. This role includes an opportunity for a company‑wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

Employment Type: Full‑time

Insurance

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