Head of Operations Management (m/w/d)

Job Description
Job Description Description: Turf Division Operations Director
Location: Somersworth, NH
Position Type: Full-Time, Benefits-Eligible
Compensation: $50,000 – $60,000 annually

Position Summary
The Turf Division Operations Director oversees all day-to-day and strategic operations within the turf division, ensuring that leagues, tournaments, camps, clinics, and all turf-based programs run with consistency, professionalism, and excellence. This leader is responsible for operational execution, staff accountability, customer experience, equipment management, and cost control across the division.The ideal candidate is a systems-driven operator with strong leadership instincts, the ability to manage multiple program streams simultaneously, and a commitment to delivering a top-tier customer experience.

Key Responsibilities:
Operational Leadership & Program Execution
Oversee all turf-based programming, including leagues, tournaments, camps, clinics, rentals, and specialty events.
Ensure all programs run on time, safely, and according to facility standards and operational plans.
Hold program developers accountable to their execution plans, timelines, staffing needs, and deliverables.
Maintain a visible presence during peak programming hours to ensure smooth operations and customer satisfaction.
Staff Oversight & Accountability
Lead, support, and evaluate program developers, referees, game-day staff, and operational assistants.
Ensure staff follow established procedures for setup, breakdown, customer interaction, and safety.
Provide coaching, corrective action, and performance feedback to maintain a high-performing team.
Customer Experience & Communication
Uphold and enforce the facility’s standards for customer service, communication, and professionalism.
Serve as an escalation point for customer concerns, resolving issues promptly and diplomatically.
Ensure all program information—schedules, rules, updates, policies—is accurate, timely, and clearly communicated.
Financial & Operational Stewardship
Manage all cost of goods sold (COGS) associated with turf programming, including equipment, supplies, and staffing.
Track expenses, forecast needs, and maintain budget discipline across all turf operations.
Identify opportunities to improve efficiency, reduce waste, and enhance profitability.
Equipment & Facility Management
Maintain all turf field equipment, including goals, nets, cones, scoreboards, benches, and safety gear.
Conduct regular inspections to ensure equipment is safe, functional, and event-ready.
Order new or replacement equipment as needed, following purchasing procedures and budget guidelines.
Coordinate with facility operations staff to ensure turf surfaces, lighting, and surrounding areas meet program requirements.
Program Growth & Quality Control
Collaborate with program developers to refine formats, improve offerings, and expand participation.
Monitor program performance, customer feedback, and participation trends to guide strategic improvements.
Support marketing efforts by providing accurate program details, timelines, and promotional needs.
Required Qualifications
Experience in sports facility operations, program management, or a related leadership role.
Strong organizational, scheduling, and multitasking abilities.
Excellent communication and customer-service skills.
Ability to lead teams, manage conflict, and maintain a positive environment.
Comfortable working evenings and weekends during peak programming seasons.
Proficiency with scheduling systems, spreadsheets, and basic administrative tools.
Preferred Qualifications
Experience overseeing leagues, tournaments, or multi-sport programming.
Background in turf-based sports operations (soccer, field hockey, lacrosse, flag football, etc.).
Experience supervising staff in a fast-paced, customer-facing environment.
Knowledge of facility equipment, field layouts, and event logistics.
Work Schedule
This role requires a flexible schedule aligned with program needs, including:
Weeknight league operations
Weekend tournaments and events
Occasional daytime administrative and planning hours
Performance Metrics
Success in this role will be measured by:
Operational consistency and on-time program execution
Staff performance and accountability
Customer satisfaction and retention
Effective management of COGS and equipment
Growth and quality of turf-based programs
Requirements: Experience/Required Skills :

• 7+ years experience running turf leagues, tournament administration, and providing turf sports instruction to players of all skill levels.
• 3+ years managing turf sports related staff including coaches, referees, and other officials
• Experience hiring, managing and scheduling staff
• Excellent interpersonal and communication skills to interact effectively with members, guests, staff and vendors
• Strong organizational and administrative capabilities
• Experience with DaySmart Recreation preferred
• Familiarity with safety standards, injury prevention and emergency procedures related to indoor turf sports

Physical Requirements (i.e. stand for long periods, lift up to X lbs, run up and down turf for extended periods)
Standing, Walking, Running: Ability to stand for extended periods and move throughout the venue. Ability to run and move effectively to participate in turf related sports.
Lifting and Carrying: Ability to periodically lift and carry items weighing up to 50 pounds, including goals, nets and other equipment.
Bending, Stooping, and Twisting: Periodic bending, stooping, and twisting to coach and play turf related sports and move equipment.