Head of Operations Management (m/w/d)

The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, to maximize technician success and retention and to ensure overall service quality for customer retention.

Key Performance Indicators

Customer Satisfaction & Retention

Team Safety Performance

Service Cost Control (fleet maintenance, materials & supplies, hourly time management)

Oversee ongoing technician training, coaching, development, and regular cadence of accountability to maximize technician success and retention.

Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.

Review and evaluate ongoing technician performance via ride‑a‑longs and audits.

Respond diligently and compassionately to customer concerns.

Ensure overall service quality to maximize customer retention.

Fill in periodically on customer appointments to help close any temporary staffing gaps.

Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.

Ensure safety standards are met or exceeded and all operations are in regulatory compliance.

Monitor and maintain inventory levels of pest / termite control and home services products.

Ability to build rapport easily and establish trust with customers and employees.

High school diploma (or GED).

Maintain licenses/certificates required by federal, state, and/or local regulations.

Physical Demands / Environmental Conditions

Going up and down stairs, ladders, scaffolding, ramps, and poles.

Ensuring vehicle and other equipment is maintained and kept clean.

Wearing personal protective equipment, including OSHA‑compliant respirators.

Ability to tolerate a variety of environmental conditions, including extreme heat/cold.

Flexibility with working hours, including some evening and weekend work, a rotating on‑call schedule, and extended (50-60 hours/wk) schedule during peak season.

Travel Requirement
Travel up to 100% of time within assigned territory(s).

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

An employer who violates this law shall be subject to criminal penalties and civil liability.

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