Head of Facility Management

Step into a dynamic role where you'll partner with the Facility Manager to drive operational excellence across commercial properties. As an Assistant Facilities Manager, you'll bridge the gap between technical operations and strategic facility improvements, leading critical projects while ensuring seamless day‑to‑day building performance. This position offers the opportunity to make a tangible impact on client satisfaction, operational efficiency, and facility innovation within JLL's world‑class portfolio.

Partner with the Facilities Manager to oversee daily property operations, ensuring all building systems—HVAC, electrical, plumbing, life safety, and automation controls—function efficiently and exceed client expectations

Lead facility improvement projects from conception to completion, developing scopes, managing budgets, coordinating stakeholders, and tracking milestones to ensure on‑time, on‑budget delivery

Manage vendor relationships and contractor performance, developing technical specifications, conducting performance reviews, and holding service providers accountable to Service Level Agreements

Respond promptly to tenant service requests and participate in after‑hours on‑call rotation, providing emergency response for critical facility issues

Utilize building management systems, CMMS platforms, and facility management software to track work orders, monitor asset performance, and generate KPI reports for client review

Build strong client and tenant relationships through proactive communication regarding facility activities, projects, and service delivery, while participating in Property Management meetings to present operational updates

Required Qualifications: Minimum 3‑5 years of experience in facility management, building operations, or property management, preferably in commercial real estate, corporate facilities, or third‑party service environments.

Working knowledge of building mechanical, electrical, and plumbing (MEP) systems, with familiarity with building automation systems (BAS/BMS) and energy management platforms.

Proven project management experience managing multiple priorities simultaneously, developing project plans, managing budgets, and coordinating cross‑functional teams.

Strong technical acumen to read and interpret technical drawings, equipment specifications, maintenance documentation, and building codes.

Excellent communication and problem‑solving skills with customer service orientation, analytical mindset for data‑driven decision making, and proficiency with Microsoft Office Suite.

Valid driver's license with reliable transportation for site visits, and physical ability to conduct facility inspections including climbing ladders and accessing mechanical spaces.

Professional demeanor suitable for corporate environment with flexibility to work occasional evenings, weekends, and participate in on‑call rotation.

Preferred Qualifications: Associate's or Bachelor's degree in Facility Management, Engineering, Business, or related field.

Professional certifications such as Facility Management Professional (FMP), Certified Facility Manager (CFM), Project Management Professional (PMP), or CAPM; OSHA safety certifications (10‑Hour or 30‑Hour) and building system certifications or technical licenses.

Experience with CMMS, work order systems, or facility management software platforms.

Understanding of OSHA safety requirements, life safety systems testing protocols, and environmental compliance standards.

Experience supporting budget development, forecasting activities, and identifying cost‑saving opportunities through preventive maintenance and strategic vendor partnerships.

Familiarity with workplace safety programs, incident response procedures, and coordinating life safety system inspections and certifications.

Location: On‑site.

Location: On‑site – Minneapolis, MN

Comprehensive Medical, Dental & Vision Care

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.