Automotive Parts - Retail Sales - Counter Sales

Automotive Parts Counter

Be a part of a dynamic team that works together as a family! Gordon Chevrolet is a great place to work and was nominated by the Detroit Free Press as one of the Best Dealers in Metropolitan Detroit! Your primary duty would be to assist customers at the parts counter and by phone to sell automotive parts.

Essential Duties

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• 8am-8pm Monday, 8am-6pm Tuesday-Friday
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to our Service and body shop, making sure all parts are tagged with customer names and job numbers.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors or stocks items that are not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available to verify purchase and pricing.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

What Gordon Chevrolet can offer You:

• Full-benefits package including medical, dental, and vision
• Disability Insurance, Accident Insurance
• Complimentary Life Insurance
• 401(k) plan with match
• Paid time off
• Professional work environment with endless job training and advancement opportunities
• Work Life Balance

Gordon Chevrolet