Contractor Dispatcher

Intermodal Dispatcher

The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
Ability to multi-task and prioritize situations in a fast-paced environment (load-planning/dispatching)
Providing detailed instruction to various personnel via email and phone
Accepting & scheduling loads and providing excellent customer service
Make routing decisions that satisfy customer expectations and company financial decisions
Ensure that shipping data is entered into the system timely and accurately
Self-motivated problem-solver with fervent desire to meet customer needs
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Must be willing to work a flexible schedule
Ability to communicate effectively with all levels of operations
General computer skills - Microsoft Office, Outlook, AS400