Surgery Counselor - Ophthalmology

Surgery Counselor Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. We continuously look for ways to improve our patient's experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training.

The Surgery Counselor is responsible for coordinating all aspects of surgical scheduling for an ophthalmology practice, ensuring a seamless experience for patients and providers. A Surgery Counselor is the Clinical counterpart to a Surgery Scheduler. This role serves as the primary liaison between patients, surgeons, and surgical facilities, managing pre-operative and post-operative appointments, insurance authorizations, and patient education. The Surgery Counselor plays a critical role in ensuring efficient surgical scheduling and a positive patient experience.

Key Responsibilities Coordinates and schedules surgeries, ensuring accuracy in procedure details, provider availability, and facility coordination.

Communicates with patients regarding surgery dates, instructions, and necessary preparations, including pre-operative and post-operative care.

Secures insurance authorizations and verifies coverage for surgical procedures, working closely with insurance companies and patients.

Ensures all pre-operative requirements, such as medical clearances and diagnostic testing, are completed before surgery.

Acts as a liaison between the practice, surgical facilities, and patients to ensure seamless coordination.

Provides patients with detailed financial information regarding surgical costs, payment plans, and insurance coverage.

Maintains an organized scheduling system to prevent conflicts and optimize surgical efficiency.

Assists in the development and implementation of scheduling policies and best practices to improve workflow.

Anticipating patient's registration and billing needs,

Anticipating patient's needs, such as water, snacks, etc.

Providing consistent customer care

Proficient with Microsoft Office Suite or related software

Requirements High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare administration or a related field preferred.

Minimum of two years of surgical scheduling experience in a healthcare setting, preferably in ophthalmology.

Must have a letter of recommendation from someone in leadership within SEES (Manager, Regional Director of Clinical Operations for your region, or Support Center Leadership.)

Strong understanding of insurance verification, prior authorizations, and billing procedures related to surgical services.

Experience with electronic health records (EHR) systems and practice management software.

Strong communication and interpersonal skills to effectively coordinate with patients, providers, and surgical facilities.

Dependable transportation required for travel to other locations as needed.

Ask for help when needed, brings any challenges or concerns to leadership.

Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.

Ownership Skills Help foster a positive workplace environment that encourages accountability, collaboration, and transparency.

Aligning job responsibilities and projects with the company's goal and mission.

Work in an organized and structured environment to minimize stress during busy workdays.

Confidence to express ideas and solutions during meetings or projects. Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.

Ask for constructive feedback regarding job performance.

Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.

Holiday Pay

Health, Dental & Vision

Life Insurance

Short-term disability

Long-term disability

Uniform Allowance (clinic only)