Head of Client Support Services

Service ManagerFrom Georgia. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.As the Service Manager, you will lead the Technicians and Supervisors in the daily service operations of the store. The Service Manager position is responsible for hiring and developing employees as well as addressing employee issues. This position will be fully responsible for the financial performance of the assigned store(s) and cost centers. As such, it will fall on the Service Manager to create an operating budget, control costs, build loyal customers, meet financial objectives, and establish good employee relations. The Service Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer following. Additionally the Service Manager must stay current on the manufacturer's product offerings that are supported, as well as their policy procedures and warranties while ensuring good working relationships with other departments and OEM representatives.Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.Responsible for the daily operation of the branch location, including managing location staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations.Direct various staff members in the performance of their store-related positions.Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.Creating developmental / learning plans for each employee. Handle any disciplinary actions in compliance with company policy.Monitor inventory levels of exchange components to assure customer needs can be met on a timely basis.Assist customers in the resolution of complaints regarding parts and service.Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements for budgeting purposes. Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations.Maintain company operating facilities in clean, orderly, and safe condition.Establish an atmosphere of customer service throughout the facility.Administer Parts and Service strategies for promotions and productsSupervise Daily Workflow (workload, resources, and equipment processes).Support and communicate regularly with the Sales TeamsOversee/assist in the collection of accounts receivable.Conduct monthly meetings (safety, financials and current company information)Establish and communicate Branch goals.Additional duties as assigned by manager.Who We Are Looking For:To be successful in this position you should have prior experience as a Service Manager in a similar industry, possess strong problem solving skills and a strong focus on customer service. Education/Experience:High school diploma or equivalent preferred.Possess the necessary problem-solving skills to meet the needs of our customers and employees.Excellent people skills with customer service experience.Values:Safety: We value the lives and health of our team and customers above all else.Teamwork: We work as one across our organization for the benefit of our customers.Acting in a safe mannerExhibiting honesty and integrityActing in a fair and ethical mannerTeam mentalityDelivering quality resultsEmbraces change / improvementExhibiting superior customer service skillsExhibiting pride and ownershipWorking with a sense of urgencyExhibiting a winning attitudeWhat We Offer:Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.Competitive Pay Structure:Competitive PayIndividual Bonus Opportunities AvailableTechnician Tool Allowance401k Plan Strong Company MatchEmployee Profit SharingFinancial Wellness CoachingEmployee Wellness Program:Medical, Vision, Dental InsurancePrescription Drug CoverageFlexible Spending AccountsShort & Long Term DisabilityGroup Life InsurancePersonal Time Off:Paid HolidaysPaid Sick LeaveCareer Development:Tuition ReimbursementOngoing TrainingAdvancement OpportunitiesEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.