Network Operations Center (NOC) Support

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Network Administrator, Network Operations
Full Time Technicians La Mirada, CA, US
Salary Range: $25.84 To $28.71 Hourly
Join the team that connects California to the world — advancing education and research statewide by providing the world‑class computing network essential for innovation, collaboration, and economic growth. Our organization operates the California Research and Education Network (CalREN), a high‑capacity computer network with more than 8,000 miles of optical fiber. The network serves over 20 million users across California, including the vast majority of K‑20 students, together with educators, researchers, and individuals at other vital public‑serving institutions.
Reporting to the Manager, Network Operations, the Network Administrator is a full‑time position.
Proactively monitoring CENIC networks to detect problems and resolve them with assistance from Network Engineers as needed.
Participate in daily triage shift rotation and respond to new alarms, emails, and tickets.
Review and contribute to daily shift turnover reports
Assist with proactive monitoring of pre‑production devices and completing burn‑in testing.
Problem troubleshooting and resolution, including interaction with carriers, vendors, and Network Engineers
Assist Network Engineers with opening telco and TAC support tickets for outages.
Customer Service
Initial problem troubleshooting with CENIC associates, resolving issues with assistance from Network Engineers as needed
Respond to service requests via phone and ticketing system
Responsible for coordinating hub site access requests
Assist with sending notifications to our community related to outages and maintenance.
Coordinating shipment of equipment to associate and hub sites
Coordinating the return of equipment to La Mirada
Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material
Maintain accurate inventory for network equipment, which includes investigating and resolving inventory discrepancies.
Identifies and implements data‑driven enhancements to processes, systems, and outcomes.
Special Projects
Participate and assist in special projects involving operations and/or external groups within the organization.
Strong customer service orientation and/or ability
Keen attention to detail, avoiding shortcuts that may adversely impact the quality of work
1-2 years of supporting customers and resolving issues in a live network production environment.
Completed formal courses or earned recognized certifications in networking.
Experience with installing, upgrading, and securing network equipment and services.
Prepare announcements for maintenance activities or network outages.
Experience with installing, upgrading, and securing network equipment and services.
Experience using a ticketing system and network monitoring platform.
CCNA, JNCIA, or CompTIA Network+ certification
Basic knowledge of IP-based networking, including knowledge of routing protocols
Familiarity with office productivity tools such as email, calendaring, and MS Office applications
Basic knowledge of computers and network security,
This position operates in a professional office environment with standard office equipment, including computers, telephones, photocopiers, and filing cabinets.
The Network Operations Center (“NOC”) is a 24‑hour‑per‑day, 7 days‑per‑week, 365 days‑per‑year operation.
The regular work schedule is Monday - Friday, 8 AM to 5 PM. Evening and weekend work may be required based on CENIC’s business demands
Documented Proof of identity and legal eligibility to work in the United States.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
CENIC does not offer STEM OPT training opportunities and cannot complete Form I-983.
Community Engagement: We work with research and education institutions in the largest state economy in the United States. We offer a variety of medical, dental, and vision benefits. We have you covered with life, short‑term, and long‑term insurance. Paid Time Off:We offer liberal vacation and sick leave, plus 15 paid holidays.
Pre‑tax and Roth options are also available.