Head of Care Management Operations

Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. Work with cutting edge technology

Position Summary The Director of Operations, under the guidance of the SVP of Operations , will be responsible for continuous operational improvement across business and clinical operations.

Corporate Office in Northbrook, IL

Schedule: Full-time, including weekends when needed

Responsibilities Under the guidance of the SVP of Operations, you will on continuous operational improvement across business and clinical operations.

Define and track KPIs performance, patient experience, and business team productivity

Implement performance dashboards, SOPs, and standardized workflows

Collaborating with HR, Compliance, Training, and Regional Clinical Leads to ensure aligned operations

Drive staff performance management, retention strategies, and operational consistency

Proactively identify and address risks or inefficiencies across markets

Requirements 7+ years in multi-site healthcare operations (ambulatory, urgent care, or outpatient preferred)

Strong command of compliance, risk mitigation, and field team leadership

Operational mindset with comfort in data, dashboards, and scaling processes

Dental