Head of Learning and Development / L&D

Our client is a rapidly growing multi-state retail organization committed to delivering exceptional customer experiences through outstanding people. As the business continues to expand, they are seeking a Director of Learning & Development to build and lead a best-in-class training function that develops leaders, strengthens operational execution, and creates consistent experiences across every location.

This is a highly visible leadership role responsible for the company's learning strategy, leadership development, onboarding, field training, and talent development initiatives.

Develop and execute the company's enterprise-wide learning and development strategy.

Build scalable onboarding programs for retail associates, store managers, district managers, and corporate employees.

Design leadership development programs that prepare high-potential employees for future leadership roles.

Standardize operational training across all locations to improve consistency, execution, and customer experience.

Create blended learning solutions utilizing instructor-led training, eLearning, virtual learning, video content, and microlearning.

Partner with Operations, Human Resources, and Executive Leadership to identify capability gaps and develop targeted learning solutions.

Develop learning metrics and dashboards to measure training effectiveness, operational performance, employee engagement, and ROI.

Manage the company's Learning Management System (LMS) while continually improving training content and delivery methods.

Lead field trainers and learning professionals while building a high-performing Learning & Development team.

Travel to stores throughout the organization to evaluate training effectiveness and support operational excellence.

Champion a culture of continuous learning, accountability, and leadership development.

8+ years of progressive Learning & Development experience within a multi-unit retail, restaurant, hospitality, fitness, grocery, healthcare, or consumer services organization.

Experience supporting multi-state operations with 100+ locations preferred.

Proven success building leadership development and operational training programs from the ground up.

Strong instructional design experience utilizing adult learning principles.

Demonstrated success partnering with Operations leaders to improve execution through training.

Strong project management skills with the ability to manage multiple enterprise initiatives simultaneously.

Bachelor's degree required;