Client/Customer Support Rep
Travelwithsan
Client Success Specialist
Job Type: Remote
Schedule: Flexible / [Part-Time or Full-Time]
Location: Remote — USA or LATAM
About the Role
We are seeking a professional and people-focused Client Success Specialist to help create positive experiences for clients from their initial interaction through ongoing relationship development.
The ideal candidate is an excellent communicator who enjoys helping people, answering questions, following up, and making sure clients receive timely and professional support.
Training and guidance will be provided.
Responsibilities
Communicate professionally with prospective and existing clients
Respond to client questions and inquiries
Understand client needs and provide appropriate information
Follow up with clients and prospects in a timely manner
Help coordinate consultations, appointments, and next steps
Maintain accurate client records
Build strong and professional client relationships
Identify opportunities to improve the client experience
Escalate questions or concerns when appropriate
Participate in team meetings, training, and development activities
Requirements
Strong verbal and written communication skills
Friendly, professional, and solutions-oriented approach
Excellent follow-up skills
Strong attention to detail
Organized and dependable
Comfortable working remotelyAble to communicate effectively through phone, email, and online platforms
Previous customer service, client success, sales, or administrative experience is a plus but not required
What We Offer
Remote work environment
Flexible scheduling [if applicable]
Training and ongoing support
Professional development opportunities
Collaborative team environment
Opportunity to develop valuable client-service and communication skills
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Vacancy posted 1 day ago
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