Head of Service Management

Who We AreBH Management, LLC is a people-first multifamily owner and operator that grew from a small startupinto one of the nation's largest commercial real estate companies. Today, BH managesover 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by FortuneMagazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplacesfor Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct asmarter way to live, invest, manage, and grow.Position Summary:The Service Manager II coordinates the work of employees who repair and maintain buildings/facilities. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customer. Participates in the site staffing needs with the Community Manager. Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.Responsible for safety and skill training for all maintenance employees. Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects. Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.Has a complete understanding and working knowledge of the company’s policies and procedures, and ensures team's understanding and compliance.Responds to resident request per company standards.Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.High School diploma – preferred.Required Certifications: EPA section 608 Type I – Appliance, Type II – HVAC or Universal, Certified Pool Operator where required by local jurisdiction.Working knowledge of appliance repairs.Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.Operation of a motor vehicle onsite, if applicable.We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.