Front Desk Receptionist FULL TIME - IMMEDIATE START

Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Complete other tasks requested by your immediate supervisor/ Manager
1-2 years customer service experience.
~ Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. Compensation: $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.