Head of Operations, Managed Transportation

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Supervisor, Operations at RXO , you will be responsible for overseeing daily operations and supplier performance. You’ll also ensure that all transportation, communication, and customer service issues and requests are resolved in a manner that meets or exceeds the customer’s expectations.

What Your Day‑to‑day Will Look Like Review all available freight for linehauls and routes to ensure the lowest cost options are maintained within a private fleet

Handle Load Planners who are responsible for building routes, updating tracking information, and dispatching fleet drivers, as well as dockworkers who load/unload and stage freight

Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers, or clients

Practice continuous improvement by reviewing procedures and work habits, and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels

Schedule daily workload based on input from customer, dispute requests from suppliers, PRRs and warning letters

Monitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performance

Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance

Handle supervisory responsibilities, including hiring, training, performance appraisal, discipline and conflict resolution

promptly document and report all issues, concerns and incidents to management

It’d Be Great If You Also Have Bachelor’s degree in a related field

Experience working with a Transportation Management Systems (TMS), preferably Oracle Transportation Management

Experience with process improvement initiatives

A willingness to work cross‑functionally on multiple accounts

Excellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audience

Why Join Us Our Benefits Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Pre‑tax accounts to help streamline eligible expenses

Company‑paid disability and life insurance

Employee Assistance Program (EAP)

Paid time off, company holidays, and volunteer days

Fill out an application now and join our talent community to learn about future opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.