Head of Operations & Business Management

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Operations Supervisor

Seasonal Field Fields of Michigan, South Haven, MI, US

Salary Range: $24.00 To $26.00 Hourly

This is a unique opportunity to work outdoors close to some of the country's most popular national parks. As an Operations Supervisor, you partner closely with the General Manager (GM) and Assistant General Manager (AGM) to ensure the camp delivers exceptional guest experiences. The Operations Supervisor serves as an expert in customer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. The Operations Supervisor would be directly responsible for managing the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams. Together with the GM and AGM, the Operations Supervisor communicates goals and expectations to the team and assists where needed.

This is a seasonal, non-exempt position.

Think critically to respond and react quickly to ever changing situations on property

Help and support guest and team member issues quickly and efficiently

Establish and maintain relationships with local businesses and communities

Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis

Monitor financial performance to drive business decisions

Collaborate with other members of camp management and the corporate team

Responsible for oversight of approval, time and attendanceand payroll, for the entire Rooms department

Participate in camp level and company-wide meetingsSubmit high quality work products in a timely manner

High School Diploma or GED or applicable work experience

Demonstrated commitment to delivering high quality customer service

Learn, embrace, and train team on company policies, practices, and procedures

Ability to work independently and meet deadlines on assigned projects

Proficiency in Microsoft Office Suite and in HMS and POS systems

Participate in educational and training opportunities

Understanding of property management systems

This position requires the individual to wear and work in personal protective equipment, when applicable.

Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.

Health Insurance

401K (eligible if work hourly minimum as required by law)

Lifestyle partner brand and industry discounts

Employee Assistance Program