Customer Service / Bank Teller / Part-Time

Description:Does customer service come naturally to you? If so, we want you to join our team as a Teller. Tellers play an important role as the “face of our bank” by cultivating excellent customer service experiences through active listening and communication, while prioritizing the needs of our customers.Who We Are:SFB is an independent community bank with eight branch locations and more than 140 employees. SFB is a staple in our communities, and it all began in Durand, Wisconsin in 1934.SFB is a growing bank, and we also offer our employees opportunities to develop skills to grow and advance.We pride ourselves on delivering exceptional service and building lasting partnerships with our clients and teammates. Under the direction of the Lead Teller, the Teller responds to routine customer inquiries in a competent manner, while building a friendly, professional customer service relationship. All Tellers are responsible to follow Bank procedure with respect to all teller transactions. The Tellers also identify and recommend products and services that will help the customer and refer customers to our other expert team members to learn more.The Regular Part-time Teller is scheduled to work 20-29 hours per week, Monday through Friday with rotating Saturday mornings.Receive checking and savings deposits: verify cash and endorsements, verify proper identification for cash back, and issue receipts of deposit.Examine checks deposited and determine proper funds availability based on regulation requirements completing Hold Notices when necessary.Process savings withdrawals and close accounts at customer request.Cash checks: verify endorsements and proper identification and ensure validity of checks presented.Process change orders, night deposit and mail transactions according to the Bank’s procedure.Balance or assist in balancing the ATM, vault, coin machine, cash recyclers and dispensers according to branch procedure. Place orders for checks and deposit slips as requested by customers and verifying that all customer information is up to date in our software and on new order.Cross-sell bank products and services referring customers to the proper department for issues that cannot be resolved at the teller line.Answer customer inquiries (in-person and phone) regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.Assist Lead Teller with retention of documentation for audit and internal control purposes.Provide assistance to other departments and bank employees as needed.Complete all assigned compliance training in a timely manner.Follows all Bank policies, procedures, and regulations.Required Education / Experience / Skills:Minimum of High School Diploma or equivalentPrevious customer service and cash handling experiencePreferred Education / Experience / Skills:Knowledge of bank products and servicesExcellent customer service skills and the ability to work effectively and non-defensively with customers and staff members in order to provide superior customer service.Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.Excellent listening, verbal communication, and phone etiquette skills.Must be customer service driven with a high level of interpersonal skills to handle sensitive and confidential situations.Knowledge of various federal regulations including Bank Secrecy Act, Right to Financial Privacy Act and Regulation E.Proficient computer skills including experience with Windows based applications (ability to navigate within multiple screens).Ability to operate a variety of office equipment, including a multi-line phone system, PCs, printers, and scanners.Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Work hours are generally daytime hours Monday-Friday with rotating Saturdays.Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up.Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts).Serves as a representative of the organization at appropriate functionsGeneral Notice:This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.ExperiencePrevious cash handling or sales experience preferred.Previous customer service experience preferred.Other Skills and AbilitiesExcellent customer service skills and the ability to work effectively and non-defensively with customers and staff members in order to provide superior customer service.Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.Excellent listening, verbal communication and phone etiquette skills.Must be customer service driven with a high level of interpersonal skills to handle sensitive and confidential situations.Knowledge of various federal regulations including Bank Secrecy Act, Right to Financial Privacy Act and Regulation E.Proficient computer skills including experience with Windows based applications (ability to navigate within multiple screens).Ability to operate a variety of office equipment, including a multi-line phone system, PCs, printers and scanners.PERFORMANCE MEASURES:Thoroughness and timeliness of services provided to internal and external customers.Effectiveness of communications and development of good working relationships with co-workers and customers.Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Work hours are generally daytime hours Monday-Friday with rotating Saturdays.Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up.Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts).Serves as a representative of the organization at appropriate functionsGENERAL NOTICE:All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.J-18808-Ljbffr Security Financial Bank