Head of Operations **URGENT**

Job Description At CS Industrial, we are proud to support some of the Gulf Coast's leading industrial and petrochemical operations by connecting top technical talent with long-term career opportunities.

DOT Director of Operations

Schedule: 40 hours per week-Flex
(In light of the nature of the transportation industry, the Company does not maintain
regular business hours. You are expected to work customary business hours but will vary as determined by the Company’s specific business needs. Schedules are subject to change and may require early mornings, evenings, weekends, holidays, or multiple-day shifts. Flexibility with the work schedule and the ability to work any shift assigned is required.)
Bonus structure and cell phone stipend Employment Type: Full-Time, Exempt

We are seeking a dynamic and strategic Director of Operations to oversee the day-to-day performance of multi-location passenger transportation and shuttle operations while championing safety, service excellence, operational efficiency, and continuous improvement.
This position is ideal for a hands-on operational leader who thrives in a fast-paced environment and has experience leading teams, managing transportation operations, improving service performance, and driving measurable results.
The Director of Operations will work closely with Safety, Maintenance, Human Resources, and senior leadership to ensure safe, reliable, compliant, and customer-focused operations.

Operational Leadership & Team Development
Provide strategic direction and daily operational oversight to managers, supervisors, drivers, and support personnel.
Lead the recruitment, onboarding, training, development, and retention of frontline leaders and team members.
Establish clear expectations and foster a culture of accountability, coaching, teamwork, and continuous improvement.
Ensure consistent execution of company policies, procedures, and operational standards across multiple locations.
Identify operational challenges and implement practical solutions to improve performance.

Service Delivery & Customer Satisfaction
Oversee daily transportation and shuttle operations to ensure safe, reliable, and efficient service.
Maintain schedule adherence, appropriate staffing levels, fleet readiness, and operational continuity.
Identify and implement process improvements that enhance service reliability and the customer experience.
Monitor service KPIs, operational trends, and customer feedback to drive data-informed decisions.
Partner closely with Operations, Safety, Maintenance, Human Resources, and other departments to ensure organizational alignment.
Coordinate operational requirements with fleet maintenance and safety teams to maximize vehicle availability and reliability.
Lead operational efforts associated with onboarding new contracts, customers, locations, and service lines.
Scale operations while maintaining established safety, service, and performance standards.
Conduct vehicle, facility, and operational inspections to maintain service quality and professional standards.

Financial Performance & Operational Metrics
Collaborate with leadership on budget development, forecasting, and operational performance tracking.
Monitor labor, fleet, fuel, maintenance, and other operating costs.
Analyze operational KPIs to identify trends, performance gaps, and opportunities for cost savings and efficiency improvements.
Balance financial performance with safety, service quality, and customer requirements.

Safety, Compliance & Risk Mitigation
Ensure compliance with applicable DOT, FMCSA, OSHA, federal, state, and company safety requirements .
Maintain a strong working knowledge of transportation safety and regulatory requirements.
Partner with Safety and Maintenance leadership to identify risks and implement preventative measures.
Develop strong relationships with employees, customers, vendors, and business partners.
Represent the organization professionally in customer meetings, partner discussions, industry events, and community engagements as needed.
The Director of Operations may occasionally be required to work or respond to operational matters during early mornings, evenings, weekends, and holidays .
Bachelor’s degree in Business, Transportation, Logistics, Operations Management, or a related field or equivalent relevant professional experience .
Minimum of 5 years of operations or transportation management experience .
Demonstrated experience managing teams of 10 or more employees .
Hands-on experience with DOT compliance, transportation safety procedures, and operational training.
Demonstrated ability to manage daily operations while maintaining a strategic, big-picture perspective.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to successfully complete all required background screening and applicable DOT drug testing.
Ability to satisfy applicable FMCSA and regulatory requirements for the position.

Class B Commercial Driver’s License (CDL) with passenger and air brake endorsements.
Experience managing transportation operations across multiple locations or service lines .
Experience managing operational budgets and performance metrics.
Demonstrated success improving safety, service reliability, employee performance, and operational efficiency.

Bonus Structure

• Cell Phone Stipend
• Weekly Pay
• Medical Insurance – employee-only coverage available at approximately $27.23 per pay period
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Company-Paid Life Insurance – $25,000 policy
• 6 Paid Holidays
• Immediate vesting in employer 401(k) match

The successful candidate will be a visible, hands-on operations leader who is comfortable moving between strategic planning and day-to-day execution.
This individual should be capable of leading a geographically dispersed workforce, managing competing operational priorities, responding effectively to service challenges, and holding teams accountable for safety, service, financial, and performance expectations.
The ideal candidate understands that successful transportation operations require a balance of people leadership, regulatory compliance, fleet readiness, customer service, cost management, and operational discipline .
We are committed to providing equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.