Front Desk Receptionist Weekends (Part & Full Time)

Job Summary The Receptionist uses organizational, administrative, customer service, and communication skills to present a positive image of Williamsburg Landing and maintain professional relationships with residents, guests, management, and staff. This position works under the direction of the Director of Administration.
HOURS Expected 24-28 hours every 2 weeks. Primarily evenings and weekends.
Essential Job Functions Greets residents and visitors in a friendly, professional manner, answering questions or directing them to the appropriate area or department; answers the telephone promptly, transferring calls to appropriate departments/person
Develops friendly and professional relationships with residents and remains alert to problems, changes, or needs of residents and relays needs or concerns to proper department, following up when necessary
Provides information on facilities, events and services, maps, brochures, menus, Week at a Glance, and other literature upon request
Assists residents with small clerical tasks such as addressing cards and envelopes, sending faxes, making photocopies, retrieving mail, and other general tasks as requested
Manages guest room reservations and forwards payment and billing information to Finance & Accounting
Submits Facilities and Housekeeping work orders for common areas to online portal and takes initiative to follow up on any outstanding items to ensure completion
Maintains resident absence calendar and alerts Finance & Accounting of resident leave status in excess of 14 days; contacts residents who fail to notify Administration upon return
Ensures office equipment and postage meter are in working order and remain stocked with adequate supplies
Receives, logs and tracks deliveries for residents and staff in the Landing Building; notifies recipients upon receipt
Sorts and distributes mail, redirecting improperly addressed mail; establishes in-house resident mailboxes and assists with emptying mailboxes when necessary
Assists with distributing organizational communication to resident mailbox cubbies as requested by Marketing or other leadership
Creates, posts and tracks death notices on display in the Mail Room
Assists residents with transportation needs by providing accurate contact information and guidance, contacting shuttle when on-campus transportation is requested; Maintain awareness of drivers’ schedules and scheduled outings
Ensures professional appearance of the main lobby, coat closet and front desk, including floral arrangements, watering plants
Assists in training new receptionists, showing staff new procedures and providing coverage for other receptionists as needed
Organizes and distributes daily newspapers to Landing Building library and reports missing newspapers
Assists other departments with clerical requests and/or projects when time permits
Performs other duties as assigned
Qualifications High school diploma or GED, required; minimum of two (2) years’ experience in customer service or hospitality, preferred
Knowledge, Skills, And Abilities Proficiency with MS Office and Google Suite; basic knowledge of cash receipts and accounting procedures; excellent organizational, administrative, customer service and communication skills; ability to understand and respond appropriately to older adults with unique life issues; ability to handle a wide variety of tasks simultaneously; ability to relate well with visitors, residents and staff in a courteous, friendly, prompt, and professional manner
BENEFITS (Full-Time Employees) Health, Dental & Vision Insurance

FSA & HSA

403(b) Retirement Plan*
529 College Savings Plan*
Long-Term Care Insurance
Legal Resources
Paid Time Off
Holiday Pay*
Corporate Wellness Program*
Health Club & Spa Membership*
Employee Education & Training Fund*
Employee Assistance Program
Credit Union Membership*
Part Time employee eligible
Williamsburg Landing is a non-profit, independent community offering a vibrant lifestyle for residents.
EOE/Drug Free/Tobacco Free

#NOJT23

#J-18808-Ljbffr Williamsburg Landing