Police Dispatcher Night

The Police Dispatcher is an entry level, uniformed non-sworn, support position for the University Police Department. Under general supervision of the Dispatch and Communications Manager or the watch commander, the Police Dispatcher will perform a variety of specialized support duties within the Police Communication Center. Support duties may include: communication's dispatching and public counter duties; providing clerical, records and technical support services including operating a centralized computer-aided dispatch (CAD), 9-1-1 and other non-emergency phones, and monitoring campus alarms.

Regular use of judgment and discretion is necessary to set priorities, assess the importance of information and react quickly and effectively. The Police Dispatcher will perform a variety of specialized support duties within the Police Communications Center. The Police Dispatcher is required to work rotating shifts which includes nights, weekends and holidays. Overtime maybe required.

5,000 Signing Bonus, inquire for details email Debra Aguilar at

Receives emergency and routine requests for services from the campus community and from various electronic communications equipment, i.e., enhanced 911 and other telephone lines, radio transmissions, video display terminals, alarm enunciators, and in-person contacts from citizens in the University Police Department (UPD) lobby

Operates UPD and other emergency communications equipment to dispatch officers to calls for service, critical incidents and emergencies

Identifies locations where assistance is needed, makes rapid determinations as to availability and proximity of the nearest emergency personnel and equipment, and coordinates interagency communications with surrounding jurisdictions

Responsible for accurate data entry into the computer aided dispatch system.

Operates police radio and data systems for the purposes of dispatching and communicating with police and other public safety resources

Enters and retrieves data for police reports, activity logs and criminal information.

Utilizes automated dispatch and law enforcement systems and databases to enter, research, and retrieve information

Provides support to other public safety and community service functions including parking and building access services

Utilizes dispatch and law enforcement systems and databases (both computerized and manual) to maintain department files and reports

Ability to effectively communicate (read, write, spell and speak in clear, concise English) via telephone, radio and in person

Ability to learn correct telephone answering techniques; Ability to accurately identify where assistance is requested

Skilled in using various video display terminals

Ability to operate and accurately enter data into the computer aided dispatch system (CAD) while simultaneously receiving information by phone or radio

Ability to accurately enter data, research and retrieve information from automated dispatch and law enforcement databases

Ability to independently analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety

Ability to communicate clearly and distinctly using radio and telephone equipment

Ability to work as assigned, on schedules that may include weekends, holidays and non-traditional work hours; and a willingness to work overtime as required

Ability to work in a highly structured environment where all communications are recorded or documented and reviewed as public record

Ability to type at a net rate of 30 wpm on a computer keyboard

Ability to monitor security and fire alarm systems

Ability to perform with a high standard of customer service, professional conduct, and civic responsibility

High School Diploma or equivalent

One year of experience using a switchboard and a two-way radio communication system in a law enforcement or comparable agency within the last ten years, or general telephone operator, transportation dispatcher, or military experience

Completion of, or the ability to attend and successfully complete, the Police Officers Standards and Training (P.Bachelor's Degree

Bilingual background with fluency in Spanish or Vietnamese

One year minimum customer service experience in a high pace/busy setting involving multitasking skills

5,000 Signing Bonus, inquire for details email Debra Aguilar at

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

All applicants must apply within the specified application period: however, applications received after screening has begun will be considered at the discretion of the university.

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. The system wide policy can be found at policy/9779821/latest/ and questions may be sent to .

Satisfactory completion of a background check (including a criminal records check) is required for employment. Some positions may also require fingerprinting. H1-B VISAS)

All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at .

San Jose State University (SJSU) is an Equal Opportunity employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities.