Customer Experience/Service Writer

Service Writer Job Posting | RWC Group | Heavy Duty Commercial Truck & Bus Dealership

Keep Commercial Trucks Moving. Deliver an Exceptional Customer Experience.

At RWC Group, our Service Writers are the hub of our Service Department. They keep repairs moving, communicate with customers, coordinate with technicians, and ensure every repair order is completed accurately and efficiently.

If you're organized, customer-focused, and thrive in a fast-paced environment, this is an opportunity to build lasting customer relationships while helping keep fleets on the road.

As a Service Writer, you'll coordinate the repair process from initial write-up through final invoicing, ensuring customers receive outstanding service while ensuring technicians have everything they need to perform quality repairs.

Welcome customers and provide a professional, friendly service experience.

• Coordinate workflow between technicians, parts, and customers.
• Schedule service appointments and maximize shop productivity.
• Coordinate parts availability and special-order requirements.
• Resolve customer concerns quickly and professionally.
• Build strong customer relationships that result in repeat business.

Has exceptional customer service and communication skills.

• Works well with technicians, customers, and other departments.
• Has experience in heavy-duty trucks, automotive, diesel, or commercial vehicle service (preferred).
• Understands repair orders, estimates, and service department operations.
• Has strong computer and communication skills.

Medical, Dental & Vision Insurance

• Company Paid Life Insurance and Short-Term and Long-Term Disability
• Paid Time Off & Company Holidays
• Opportunity to work for one of the premier International® Truck dealerships in the West

RWC Group is a family-owned commercial Truck and Bus dealership with 20+ locations throughout the Western United States. We specialize in new and used Truck and Bus sales, comprehensive service, parts distribution, long-term leasing, and short-term rentals. Our commitment to quality, customer service, and employee development has made us a leader in the commercial transportation industry.

If you're ready to help customers, keep repairs moving, and make a difference every day, we'd love to meet you.