Caseworker- full- or part-time

Aurora Response and Support Call Center (Healthcare/Mental Health) - Remote 2nd/3rd shift
We’re more than a human services agency—we’re partners in transformation, walking alongside you on the journey to a fuller, richer life.
We are seeking passionate and committed individuals to work in our call center; providing a one-stop resource for individuals needing a wide range of services, providing telephonic assistance with the Employee Achievement Program (EAP), Crisis Line, Scheduling/On Call, Injury Hotline, and Mental Health Support.
For 40 years, Aurora has been a leader in providing customized services that support individuals with disabilities, chronic mental illness, and traumatic brain injuries in residential settings. We value employees that are passionate about making people smile every day by empowering them to live as independently as possible.
Responsibilities
Manage activities securely and confidentially while maintaining professional therapeutic boundaries
Operate a multiple-line telephone system and respond to calls promptly
Prioritize a variety of incoming calls/emails and direct to appropriate resource
Provide assistance/support while utilizing problem resolution techniques
Analyze and de-escalate calls as necessary, remaining calm in any type of situation
Document telephonic support services and maintain accurate schedules
Write reports and correspondence
Conduct calendar/appointment reminders or modifications
Communicate training tracking/documentation to corporate office
Effectively present information to individuals, small groups, staff, and management
Provide team support and assistance in orientation/training of new team members
Answer questions clearly, completely, and precisely

Creatively problem solve, implement organizational multi-tasking, and provide excellent customer service in demanding situations
Attend department/management meetings as scheduled
Perform other duties as assigned
Problem Solving - identify and resolves problem in a timely manner, gathering and analyzing information skillfully
Interpersonal Skills - maintain confidentiality, remaining open to others’ ideas and exhibiting willingness to try new things
Oral Communication - speak clearly and persuasively in positive or negative situations; demonstrating group presentation and meeting skills
Written Communication - edit work for spelling and grammar, presenting numerical data effectively, and ability to read and interpret written information
Planning/Organizing – prioritize and plan work activities, using time efficiently, and develop realistic action plans
Quality Control - ensure accuracy, quality, and thoroughness by effectively monitoring own work
Adaptability – adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
Dependability – consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance
Safety and Security - actively promote, personally observe, and promote safety/security procedures, using equipment and materials properly
Benefits
Option to get paid before payday
Employee discount - Verizon and Dell
Health Insurance
Life Insurance
Vacation/Personal Hours
Employee Stock Ownership
Employee Achievement Program
Longevity Bonus for Part Time or Full Time Employees
Casual dress (no uniforms), fun work atmosphere
And more
Training is held Monday - Friday 6a-2p/8a-4p CST for rouhly 3 weeks
If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer
Qualifications
Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well
Dedicated – Devoted to a task or purpose with loyalty or integrity
Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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