Beverage Server (3rd Shift)

RM Colleyville, TX 6003
5150 Hwy 121
Colleyville, TX 76034, USA

PURPOSE

The Food Server is responsible for welcoming guests, accurately taking all food and beverage orders, and making sure they are delivered in a timely manner to the guests satisfaction.

DUTIES & RESPONSIBILITIES

Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information

Recognize and cultivate regular guests and repeat business

Take and enter orders into POS system promptly and accurately

Ensure all the food and drinks are served immediately and according to specifications
Ensure that all the necessary stock is being replenished during the shift

Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment

Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary

Comply with all safety and health department procedures and all state and federal liquor laws

Maintain company safety and sanitation standards

Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types

Collect required signatures from guest and promptly close guest checks

Ensure accurate accounting of all monies and independent banking procedures
Sign all cash out slips legibly

Ensure complete and proper check out procedures

Clean all spills immediately and place all trash in proper receptacles

Inform management of any complaint, comments or incident

Ensure nightly/weekly and opening/running/closing duties are completed

Record and report any equipment failure and/or safety hazards to management immediately

Assists and/ or completes additional tasks as assigned

QUALIFICATIONS & SKILLS

High School Diploma preferred

Proof of eligibility to work in the United States

Valid Driver’s License

21+ years of age

Possession of or the ability to possess all state required work cards

Minimum of two (2) years related experience

Experience with POS systems

Familiarity with beer and spirits

Proper lifting techniques

Guest relations

Sanitation and safety

Safe alcohol service

Full service restaurant operations

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

WORKING CONDITIONS

Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

Fast paced, high volume, full service restaurant

Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

Ability to walk long periods of time

Ability to stand for long periods of time

Ability to use hands to handle, control, or feel objects, tools, or controls.

Ability to repeat the same movements for long periods of time

Ability to understand the speech of another person

Ability to speak clearly so listeners can understand

Ability to push and lift up to 50 lbs

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

DISCLAIMER

This job description is a summary of duties, which you as a Food Server are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.

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