Customer Service Officers

Client Service Specialist

Duration: 02 Months Start: 04/07/2025 As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools. Ensures the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s).

Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned.

Demonstrates professionalism through written and verbal communication with both internal and external customers, using multiple communication methods. Provides general office support.

May perform data entry into database within specified timeframes. Prepares and distributes applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements.

Listens to concerns, analyzes information, recommends solutions, and confirms customer satisfaction.

High school diploma and/or equivalent; 1 - 2 years' experience working in a customer service environment.

Proficiency in all Microsoft Office products.

Call center experience preferred.

Health care or insurance experience preferred.

Certified Medical Assistant designation preferred.

Bilingual skills preferred.

We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation. From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit. We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000 Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law. #