Urgently Hiring - Ambassador

Role

The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, supporting hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.

Responsibilities

Have a working knowledge of all Hearing Aid Center (HAC) products and services

Set the stage for full test, and full boat purchase when interacting with Members

Complete 30-50 outbound calls daily to prospective and/or existing customers

Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center

Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss

A 50% increase in non-hearing aid product sales is expected

Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads

Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits

Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events

Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Requirements

High school diploma or equivalent

Strong customer service, sales, or retail experience

Experience working with PC hardware and software including general computer and Internet knowledge

Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills

Previous experience with patient/customer appointment scheduling

Proficiency with basic computer systems and scheduling software.

Bilingual in Spanish is strongly preferred

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