Quality Assurance Officers

Quality Associate
Position Type: Full Time Job Shift: Day Education Level: 4 Year Degree
The Quality Assurance Coordinator supports agency-wide compliance and continuous quality improvement through project management, data analysis and interpretation, performance monitoring, and audit and accreditation support. The position partners with program and department leadership to identify trends and opportunities for improvement, translate data into actionable insights, coordinate quality improvement initiatives, and assists with corrective actions, audits, accreditation, staff training, and investigations. This role collaborates with staff, leadership, families, and community partners to uphold agency standards and advance the mission of Starfish Family Service.
Bachelor's degree in Education, Psychology, Counseling, Social Work, Human Services, or a related field, or an equivalent combination of education and relevant experience.
Coordinate and support cross functional quality improvement projects from identification of improvement opportunities through implementation, monitoring, and evaluation.
Facilitate structured problem solving and root cause analysis to identify contributing factors and develop sustainable improvement strategies, including developing project plans, timelines, measures, and deliverables for quality improvement initiatives.
Support the use of continuous quality improvement methodologies, root cause analysis, process mapping, and other improvement tools
Review quality, compliance, incident, grievance, and program performance data for completeness, accuracy, trends, patterns and opportunities for improvement.
Analyze and interpret monitoring data and translate findings for program and agency leadership.

Develop and maintain recurring quality reports, dashboards, and other reporting tools to monitor key performance indicators and improvement efforts.
Identify emerging trends, areas of risk, performance gaps, and opportunities for improvement and communicate findings to appropriate leadership.
Partner with Data and Evaluation and program teams, as appropriate, to ensure quality measures are clearly defined, accurately reported, and effectively used to inform quality improvement efforts.
Review and update monitoring tools for alignment with funder updates and requirements.
Review and assist with reporting requirements to support data quality submissions for critical/sentinel events, incidents, as well as complaints and grievances.
Review and assist in the monitoring of plans of corrections to support submission of quality data and adherence to timeline requirements.
Support external audits, accreditation activities, and monitoring reviews by providing quality improvement frameworks, tools, and technical assistance to program teams in addressing findings and implementing improvement actions.
Monitor training requirements for compliance staff as needed
Work with team members, supervisors, children, families and community contacts in a manner that is conducive to the philosophy and mission of the department and agency
Perform other related duties as assigned by immediate supervisor or other leadership
Working knowledge Microsoft Office with proficiency in Excel, Power BI and PowerPoint software