Head of Technical Programme Management

The Process and Tooling team within Cloud Interconnection & Acquisition (CIA) Network Fiber is dedicated to streamlining and scaling how fiber projects are planned, sourced, delivered, and managed across global regions. We partner closely with sourcing, delivery, engineering, operations, geographic information systems, and regional stakeholders to transform complex workflows into efficient, standardized processes and practical tooling solutions. Our mission is to enable teams to work more effectively, improve visibility and consistency, and drive successful outcomes across the fiber lifecycle. We are seeking a Technical Program Manager to drive process optimization, tooling transformation, and intelligent automation initiatives that accelerate operational excellence across global cloud and network infrastructure. This role sits at the intersection of business process improvement, AI adoption, product and tooling strategy, and automation engineering. In this role, you will help identify, develop, and scale AI-powered capabilities, process enhancements, and tooling solutions that enable operational workflows, improve data quality, accelerate delivery, increase cost efficiency, and support better business decisions. You will work across a complex, global organization, partnering with business, engineering, data, and operations teams driving meaningful change through operational excellence and technology innovatio to deliver measurable impact. Microsoft's mission is to empower every person and every organization on the planet to achieve more. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Analyze, map, and optimize end-to-end operational processes across network sourcing, inventory management, planning, fiber lifecycle management, and engineering workflows.
Identify opportunities to simplify operations, eliminate inefficiencies, standardize practices, and reduce cycle times at scale.
Support system modernization initiatives to ensure platforms and tools effectively meet evolving business and operational requirements.
Act as a connector between business owners and engineering teams, and AI/data science resources.
Support the design, development, and deployment of agents and tooling changes that support operational workflows.
Support deployment, monitoring, and continuous improvement of AI and automation solutions in production environments.
Develop and maintain technical documentation, process guidance, operational readiness materials, and knowledge-sharing resources.
Drive AI change management initiatives that increase AI literacy, adoption, and responsible use across teams, while fostering an AI-first, growth mindset culture aligned with Microsoft's Responsible AI principles, security requirements, and governance standards.

Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
~1+ year(s) of experience managing cross-functional and/or cross-team projects.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

3+ years in program management, process improvement, automation, or operations.

• Experience working in cloud, data center, telecommunications, or large-scale network infrastructure environments.
• Hands-on experience with AI technologies and productivity tools, including Microsoft Copilot and Copilot Studio.
• Experience with 3GIS or other fiber inventory and asset management platforms.
• Advanced proficiency with Microsoft 365 tools, including Excel for analyzing financial, operational, and performance data.
• Experience applying process improvement methodologies such as Lean, Six Sigma, value stream mapping, or similar frameworks.Knowledge of carrier networks, fiber delivery, outside plant engineering, or telecommunications infrastructure.
• Lean six sigma certification or PMP.
• Experience with Microsoft Dynamics or similar enterprise systems.
• Familiarity with AI readiness assessments or enterprise AI frameworks.

#Technical Program Management IC3 - The typical base pay range for this role across the U.This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.