Client / Customer Care Rep

Client Care Advisor
Schedule: Full-Time
Home Instead Beaumont is seeking a Client Care Advisor / Client Advocate to support seniors and their families from day one. This role focuses on new client aquisiton and onboarding, ongoing care advocacy, and service quality , serving as a trusted point of contact throughout the client journey.
Conduct in-home consultations with prospective clients and family members to assess care needs, safety risks, routines, and personal preferences.
Perform non-medical care assessments, including activities of daily living (ADLs), mobility, and cognition.
Educate clients and families on Home Instead home care services through and pricing structures; serve as a trusted advisor and advocate.
Onboard new clients, guiding them through services and care expectations
Support and monitor care plans and evolving service needs
Communicate client concerns to caregivers and care teams
Follow up to ensure client satisfaction and continuity of care
Document client interactions in care management systems
Experience in healthcare, home care, senior care, or client services
Customer service backgrounds also welcomed
Locally owned Beaumont office

Title:CLIENT CARE ADVISORID:2186
Please note that this is the job board for the franchise office located at 3199 B Dowlen Rd, Beaumont Tx 77706 . Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at View phone number on click.appcast.io.