Overnight Liaison

Prescription Access Liaison - Brooklyn, NY

An integral part of the care team, the Prescription Access Liaison (PAL), will work independently in the clinic and pharmacy environment to establish strong, credible relationships with patients, clinicians, and internal pharmacy staff to help provide high level, specialized prescriptive care to patients beyond the scope of routine pharmacy practice in a timely and professional manner.

VytlOne is a leading pharmacy care solutions company dedicated to improving patient outcomes and lowering the total cost of care through our clinically integrated set of pharmacy care services. Our teams help optimize the pharmacy experience for patients, our customers, their employees, and members whether it's through our customized pharmacy benefit offerings; or delivering clinical and financial value with our end-to-end pharmacy management solutions. The VytlOne workforce brings robust experience, diverse perspectives and passion from over 1,000 employees working all over the US in pharmacies, hospitals, home offices, or corporate offices.

The targeted compensation for this range is $28-30/hourly based on experience. The decision timeline for this role is mid to late January.

Accurately input new referrals and update information in designated computer systems as appropriate.

Enter new referral prescriptions into computer and have pharmacist verify accuracy of prescription entries.

Communicate to stakeholders the necessary information to obtain benefit information, authorization, reauthorization, and reimbursement by e-mailing and scanning pertinent medical information.

Discuss financial obligations with new patients.

Register and/or open patients with manufacturer reimbursement programs, as needed.

Schedule dispensing calendar for new or refill customers.

Set up shipping arrangements as needed.

Assists in co-pay collections, which require communication with the patient.

Follow up on any shipping exceptions to ensure patient is aware of any possible delays.

Complete tasks in compliance with ACHC/URAC accreditation standards and policies for the Specialty Pharmacy.

Participate in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.

Participate in the Performance Improvement Process.

Exemplify excellence in customer and client communication and service standards.

Participate in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.

Exemplify excellence in customer communications and service standards.

Promptly report allegations of impropriety to the Compliance Department.

Comply with VytlOne’s Ethical Business Conduct policy and VytlOne’s Compliance Program.

Complete required training, as assigned, within the established timeframes.

Maintain regular attendance in accordance with established policies and procedures.

Education: High School Diploma or equivalent. Ability to follow established safety, infection control, environmental and isolation practices, and procedures always.

Working knowledge of computer software including but not limited to software applications, data entry, EMR documentation, and email.

Experience/understanding with medication prior authorization processes.

Customer service experience.

Flexible to address any pharmacy need that may arise, especially those that are unexpected or sudden.

Continuous problem solving and quality improvement skills.

Ability to operate various types of pharmacy computer software and equipment.

Ability to access patient/drug information systems and accurately enter data into computer

May be required to work rotating shifts, including holidays, weekends, nights, and on-call.

At VytlOne, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums

Company-paid basic life/AD&D, short-term and long-term disability insurance

Rx, dental, vision, other voluntary benefits, and FSA

VytlOne (formerly Maxor) is an EOE, including disability/vets

VytlOne is looking for people who want to lead transformation.