Head of Operations & Business Management

Under limited supervision, this role assists in achieving the sales goals of the business unit. Responsibilities include training and reinforcing sales techniques for store Crew Members, ensuring excellent customer service, providing thorough sales and product training, and meeting/exceeding the annual sales goal. Each customer interaction is an opportunity to exceed expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.
Lead and develop the team to ensure excellent store operations.
Actively greet and engage customers to meet their boating needs.
Prioritize and plan to drive results and achieve business goals.
Equip Crew Members to handle diverse transactions for seamless customer experiences.
Oversee operations in Hub locations as required.
Ensure inventory accuracy through perpetual counts, cycle counts, and other related activities.
Assist in strategies to grow customer count, loyalty memberships, and store traffic.
Plan and execute merchandising resets and maintain Planogram (POG) integrity.
Initiate and enforce operational and personnel policies.
Ensure payroll is accurate and timely.
Verify compliance with Asset Protection standards.
Maintain a safe and clean store environment.
Ensure adherence to all legal requirements.
Ensure the store and staff exemplify our brand and service standards.
Maintain knowledge through company and industry-sponsored training.
Available to work nights, weekends, and holidays based on business needs.
Serve as “Manager on Duty” during assigned shifts.
Provide product knowledge and suggest additional items/services to customers.
Drive customer experience to meet their needs and improve Net Promoter Score (NPS).
Drive store conversion and add-on sales, including Plus Plans.
Ensure staff and store reflect our brand's service excellence.
Strong customer service and sales capabilities.
Attention to detail and effective time management.
Proficient in Microsoft Office Suite or related software.
High school diploma or equivalent.
Occasionally operate equipment, including forklifts.
Minimum age of 18 years old.

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. Join us at West Marine and help us provide the best boating experience for our customers!