Head of Housekeeping

This is the top supervisory job in the housekeeping department. Typically supervises small number of housekeeping and laundry employees in a small limited-service or extended stay single-site hotel with a limited range of facilities.

Assist the Operations Manager in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Perform housekeeping duties necessary , including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

Assist with training employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties. Monitor performance and make recommendations for disciplinary and other human resources-related actions.

Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Provide adequate training as needed.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Notify management when par levels for supplies and equipment are insufficient

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office and Maintenance.

High School Diploma or equivalent plus 1year housekeeping experience including some supervisory training/experience. Must speak fluent English.

Even though a shift will be assigned, in occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays.

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility.

Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

May be required to work nights, weekends, and/or holidays.

The hourly pay range for this role is $20.00 to $23.39. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.