Front Desk Receptionist - Overnight

Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Ensures Outstanding customer service at all times

Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion

Uses suggestive selling techniques to sell room nights, increase occupancy and revenue

Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)

Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner

Cross checks all billing instructions to ensure they are correctly updated

Ensures payments are made or on file for each guest and that billing is routed for groups correctly

Completes cash transactions and maintains full responsibility for personal bank

Ensures Front desk log (book or system) is read and updated

Experience in customer service, forward-facing, or other guest-related positions

Proficient in Microsoft 365 or similar computer applications

Minimum High school diploma, GED or equivalent

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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