Temporary Health Advocate

Member Engagement Advocate Dallas, Texas, United States

About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Location - On-Site Dallas, TX

Reports To - Operations Manager / Care Advocate Supervisor

Compensation Details: $22.00 - $26.50 an hour + competitive monthly bonus program

Ever had a phone call turn someone's whole day around? You're the one who picks up the phone, cuts through the confusion, and gets someone unstuck turning "I'll deal with it later" into "okay, I'm scheduled."

You'll spend the majority of your day dialing, building rapport fast, handling objections, and guiding members toward scheduled care all day, every day. If you get energy from the phone ringing, love the rhythm of a good dial list, and want to sharpen your sales instincts in a role that actually matters to people's health, this is built for you.

Spend the bulk of your day making outbound calls: working dial lists, building rapport fast, and moving members toward scheduling their care

Field inbound calls as needed, offering the same expert-level guidance on benefits and appointment scheduling

Partner directly with health plans to resolve benefits, claims, and billing questions on members' behalf

Maintain strict HIPAA compliance and the highest standard of professionalism in every interaction

Participate actively in ongoing training and development

Why You'll Love Coming Into the Office

Our Dallas office has energy. This is a floor that celebrates wins out loud, not a quiet room of headsets.

Leadership sees your work in real time, so growth into Training, QA, or Ops happens quicker here than almost anywhere

Built-in mentorship from advocates and supervisors who'll teach you the moves that actually close calls: objection-handling, recovery lines, rebuttal scripts that work

You're joining as we bring our advocate teams together under one roof in Dallas, which means you help shape the culture, not just join it.

3+ years of customer service experience, or an Associate's degree; Comfort learning new CRM and contact center technologies quickly

Working knowledge of HIPAA and healthcare compliance requirements

Bilingual (English-Spanish) preferred

Genuinely enjoy talking to strangers on the phone, all day, every day

Learning live, building relationships in person, and growing your career somewhere you can see the next step

Medical Insurance

Dental Insurance

Short & Long Term Disability

Life Insurance

You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.

INCLUSION is a core tenant of your personal beliefs. You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation