Casualty Claims Insurance Adjuster

Excess Wear and Tear, Claims Adjuster

The adjuster is the front line for agents, dealerships, and customers, handling claim adjudication, status updates, and issue resolution or escalation with strong customer service phone skills. This means communicating clearly and professionally on every call, keeping documentation accurate, applying contract terms and conditions correctly, making good use of available resources, and staying on top of schedule expectations flagging any changes to management along the way.

Manage assigned claims-related calls on schedule while meeting key performance metrics with a customer-centric approach.

Use strong customer service phone skills to communicate professionally, patiently, and solution-focused with customers, dealers, and agents.

Keep claim documentation accurate, organized, and easy to track by claim number.

Follow Quality Assurance guidelines to ensure consistent, accurate file handling.

Apply training and coaching feedback to improve performance on every call.

Develop strong knowledge of clients, agents, contract terms, and conditions.

Support teammates and assist customers when situations require additional help.

Report suspected fraud to the Supervisor immediately.

Participate in training and continue building role-specific skills as responsibilities evolve.

Complete other duties as assigned by the Claims Center Manager or Team Lead.

High school diploma or equivalent combination of education and experience.

Strong customer service phone skills, including the ability to communicate clearly, professionally, and patiently in high-volume call environments.

Ability to manage assigned claims-related calls on schedule while meeting productivity, quality, and customer experience expectations.

Comfortable using computers, Windows, and Microsoft Office to research information, document claims, and resolve issues efficiently.

Strong attention to detail, including accurate documentation, grammar, spelling, basic math, and claim number tracking.

Analytical problem-solving skills with the ability to interpret reports, apply contract terms, and use available resources to support accurate decisions.

Sound judgment and professionalism when assisting customers, supporting teammates, and escalating complex or sensitive issues.

Customer-first mindset with the patience, empathy, and follow-through needed to drive unresolved issues toward resolution.

Preferred: two years of experience in automotive insurance or warranty claims.

Medical, Dental, and Vision Insurance

• Flexible Spending Account
• Health Savings Account
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Assistance Program
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development

~ About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard's success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Safe-Guard Products International, LLC