Full Time Stylist

Jewelry Stylist - Bethesda, MD

Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

The ideal candidate will be able to work a full-time schedule that includes weekend days. Sales & Customer Service:

Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.

Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.

Guide customers to purchase, creating memorable and personalized experiences for each customer.

Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.

Call customers to confirm showroom appointments and answer any pre-appointment questions.

Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Showroom Coordination & Maintenance:

Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.

Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.

Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.

A passion for the customer. You don't just like to help you go above and beyond to provide the best possible experience to each customer that comes through the door.

When it comes to our customer's biggest moments, you know it's the little things that count the most. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise.

Bonus Points if You Have:

A bachelor's degree or equivalent preferred

Experience with an ERP or CRM system

That's why we offer an excellent training program and endless opportunities for career growth! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.

• Learn more about our impact and team diversity here!
• Lifestyle Spending Account. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Incentive programs to recognize and reward sales performance.
• We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Disability and Life insurance. Pre-Tax Commuter Benefits.

You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!