Hotel Head Of Housekeeping

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment The hourly rate for this opportunity is $20.50 an hour. What You Will Accomplish Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules. Conducts new team member training. Regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments. Verifies completion of laundry and inventory restocking. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current SDS. Develops work schedules and coordinates staff work assignments in conjunction with Housekeeping management. Provides input for team member selection and performance reviews. Supplements team's efforts by assisting with department services (i.e. laundry and housekeeping) as needed. Returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it. Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents. What You Will Bring Supervises Housekeeping staff to ensure housekeeping quality standards are met and goals for the housekeeping department are achieved. Great If you have One to two years increasingly responsible housekeeping experience in hotel environment required. Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction. Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Requires ability to learn and use computer systems used at the hotel. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must be able to speak, read, write and understand English to communicate with management, team members and guests. Bilingual Spanish a plus. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes all required training as scheduled. - We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.