Hospitality Host/Greeter

Training & development

Position: Host
Key Performance Elements/Essential Functions
Hospitality to our Guests

Welcomes guests warmly by smiling and making eye contact as they enter the restaurant.

Answers guest questions regarding flow, food, beverages, the restaurant, and the restaurant’s story.

Maintains awareness of available tables in the dining area and always knows of a party 'on deck' to be seated.

Communicates with servers and managers regarding the availability of tables, seating arrangements for large parties, or special requests, ensuring that guests enjoy a memorable experience.

Handles guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction.

Thank guests as they leave and invite them to return to the restaurant again.

Hospitality to your Team

Completes all assigned tasks and duties assigned by managers/supervisors.

Checks the greeter area and its storage areas for adequate supplies (e.g., Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.

Check out with a manager before leaving at the end of each shift.

Hospitality to Restaurant

Inspects restrooms, dining room, and lobby, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.

Basic computer skills

Able to speak to the restaurant's story and mission statement.

Passion for hospitality, providing exceptional service, and creating memorable dining experiences.

We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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